Product Manager - (Logistics, Rider Fundamentals)

Overview

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. Delivery Hero is headquartered in Berlin, Germany, listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are looking for a Product Manager to join our Rider Fundamentals Domain on our journey to always deliver amazing experiences. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail. In this role, you will lead a team responsible for how information, safety guidance, and learning are presented to riders in the app. You will own important areas of the app used by over 1 million riders globally, including the app’s information architecture, the Safety tab, and in-app education and onboarding experiences. Your mission is to ensure riders receive the right information at the right time — clearly structured, relevant, and increasingly contextual — to support rider performance, engagement, and safety on the road. This area plays an important role in how riders understand the app, discover what matters to them, and improve over time.

Responsibilities

• Own the product vision and roadmap for your product area.
• Proactively identify opportunities, problems, and improvement areas by building bottom-up ideas and hypotheses, and validating them through discovery, data, and user insights.
• Define success metrics for engagement, comprehension, and safety-related outcomes, and use data to guide prioritization and iteration.
• Partner closely with Engineering and Design to build scalable, high-quality solutions that work across markets and rider segments.
• Collaborate with cross-functional stakeholders (Operations, other Product teams, and Brands) to align on priorities and ensure global solutions meet local needs.
• Design and evolve engaging, motivational experiences that bring moments of fun into the rider app and strengthen riders’ emotional connection to the platform.
• Contribute to the broader Safety agenda by designing experiences that help riders understand risks, track their safety performance, and adopt safer behaviors.

Qualifications

• 3+ years of experience in product management, ideally on consumer-facing or mobile products.
• Strong proactive mindset with the ability to independently generate, structure, and test product ideas and hypotheses.
• Data-driven approach, with experience defining and tracking product success metrics.
• Proven ability to work effectively with Engineering and Design in cross-functional teams.
• Clear, structured communication and strong stakeholder management skills.

Nice-to-have

• Experience with onboarding, in-app education, behavior-change products or gamification.
• Exposure to high-scale or multi-market products.
• Background in marketplace, logistics, or operationally complex environments.

Additional Information

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week.
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service.
• Support for career growth: 1,000 € Educational Budget, Language Courses, Parental Support and access to Udemy Business for online courses.
• Health and wellness benefits: Health Checkups, Meditation, Gym & Bicycle Subsidy.
• Employee benefits: Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.
• Digital Meal Vouchers, Food Vouchers, Corporate Discounts over meals, plus related programs.
• Relocation information and Berlin-specific resources are available; see our relocation hub for details.
• Interview preparation resources and common questions are available to help you get ready for the process.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at Include it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.