Product Manager – Scalable Business Platform (m/f/d)

Trusted Shops creates digital trust between people and businesses with one clear goal: to become the #1 Community of Trust . With around 800 employees, we support over 25,000 online shops and 40 million consumer memberships as a profitable SaaS company. Our unique combination of Trustmark , authentic customer reviews, and buyer protection helps millions of consumers shop online with confidence every day.

To strengthen our Platform Operations department in the Booking-to-Order area, we are looking for a

Product Manager – Scalable Business Platform (m/f/d)

(Hybrid in Cologne or remote within Germany | Full-time | Permanent contract)

Your Responsibilities

• Own the Booking-To-Order process as well as other core business processes and drive the growth of our scalable business platform
• Provide functional leadership for a cross-functional team of Salesforce administrators and developers, as well as full-stack developers, in close collaboration with the Engineering Manager
• Collaborate closely with other Tech and Operations teams to establish the most reliable and standardized processes, building the foundation of our central business processes.
• Advocate for and continuously improve the platform, always guided by a holistic view of the organization and its processes

Your Profile

• Degree in Business, IT, or equivalent professional experience
• Several years of experience as (Senior) Product Owner or functional leadership of projects or teams in a tech-driven environment
• Experience with CRM and CPQ systems, ideally Salesforce and Zuora
• Solid technical understanding, especially around system integrations as well as process and data modelling
• Proven ability of managing diverse stakeholders and complex cross-functional implementation projects
• Strong knowledge of agile methodologies (Scrum, Kanban) and tools like Jira & Confluence
• A solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, a structured approach and the courage to make prioritization decisions
• Fluent in German and English

What We Offer

• Hybrid work model (Cologne or remote within Germany)
• Workation option
• Permanent employment contract
• 27 vacation days + 3.5 extra holidays
• Buddy program & structured onboarding
• Learning and development opportunities
• Regular team and company events
• Health Pass for sports & mental well-being

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust
Not sure if you meet all the requirements? Apply anyway! At Trusted Shops, your personality matters – regardless of gender, origin, religion, disability, age, or sexual identity. We stand for diversity and against discrimination.