Product Operations Lead

GoodHabitz helps organisations build learning habits at scale. We’re a B2B SaaS platform operating in the human skills development space — and we’re in mid‑transformation, moving from a sales‑led model to one where the product itself drives activation, engagement, and renewal.

That transformation is only real if strategy actually becomes execution. Right now, it doesn’t always. That’s why this role exists.

As our first Product Operations Lead, you will build the operating system that connects strategy to outcomes across a growing, multi‑team product organisation. You’ll own how the product org plans, decides, measures, and ships — not as a process enforcer, but as a system designer who makes the whole machine run faster and more deliberately.

What you’ll own

• Product Operating System

  Design and run the system that connects OKRs to execution across all product teams. This means planning cadences, prioritisation frameworks, documentation standards, and product rituals — built to eliminate ambiguity and reduce coordination overhead, not to add it.

• Insights and decision infrastructure

  Build the layer that turns signals into action. You’ll define how teams consume product analytics, customer research, support data, and CS feedback — and how that input flows into concrete decisions. The goal is higher signal quality and faster decision velocity.

• Metrics operationalisation

  We have defined KPIs. We don’t yet have a reliable operational system around them. You’ll build it — consistent metric definitions, team‑facing dashboards (in partnership with our Product Data Lead), and review rhythms that make performance visible and trusted.

• Execution quality

  Identify where work slows down and fix it. Improve planning reliability, reduce cycle time from idea to shipped outcome, and surface cross‑team dependencies before they become blockers.

• Cross‑functional alignment

  Product doesn’t work in isolation. You’ll improve how we work with Engineering, Design, Revenue, and Customer Success — aligning on outcomes, improving handoffs, and making sure the right people have the right context at the right time.

• AI and tooling enablement

  We are actively building an AI agent layer across the product org. You’ll help drive the adoption of high‑leverage AI workflows, improve how we use Jira, Slack, and analytics tooling, and automate the operational work that shouldn’t require human judgment.

What you won’t own

This role has a clear boundary. The Product Data Lead owns data infrastructure, pipelines, and analytics truth. PMs own product decisions and outcome spaces. You own how the system works — how data is used, how decisions are made, and how execution stays aligned. Product Ops does not own truth; it ensures truth is used effectively.

What good looks like in 6 months

• The product operating system is clearly defined, actively used, and trusted by teams.
• Data flows reliably and teams reference insights in their decisions — not just in retrospectives.
• Metric ownership is unambiguous, definitions are consistent, and performance is reviewed regularly.
• Cross‑team dependencies are visible and managed before they become fires.
• Cycle time from idea to shipped outcome is measurably shorter.
• The AI agent layer has grown, and tangible productivity improvements are visible.

Who you are

You’ve built product operations before — or played a meaningfully similar role in a scaling product organisation. You know the difference between building an operating system and running a project plan. You’re drawn to ambiguity because you know how to impose structure on it, not because you want someone else to resolve it first.

You bring

• Hands‑on experience in product ops, strategy & operations, or a closely adjacent function at a scaling B2B SaaS company.
• Systems thinking — you see how rituals, tooling, incentives, and decision flows create (or destroy) execution quality.
• Data fluency — you don’t need to run the pipelines, but you know what to ask for and how to use what you get.
• Strong communication and influence — you earn trust with PMs, engineers, and execs through clarity and follow‑through, not authority.
• Comfort with incomplete information — you can make progress without waiting for everything to be clean.

You’ll thrive here if

• You’d rather design the system than manage inside it.
• You’re energized by transformation environments, not destabilised by them.
• You treat process as a hypothesis, not a policy.
• You can challenge a VP’s framing while keeping the relationship intact.

Become part of the leader online training company in the European market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.

Benefits

• Competitive salary and role‑specific performance bonus because we value your contributions and reward your hard work.
• Paid time off – 25 days holiday.
• Travel budget.
• Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
• Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
• Mental coaching – support from our partner, to keep your mind in top shape.
• Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
• Themed events & team‑building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
• Annual Do‑Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
• Pension & insurance – disability and pension coverage for your long‑term security.