Product Owner ServiceNow (m/f/d)

Tasks

• Drive the development, optimization and lifecycle management of the ServiceNow-based OSS modules (OMT and TNI) that support order management, provisioning and fulfillment processes
• Translate complex telecom business requirements into clear technical specifications and ensure that the platform supports scalable, reliable and automated service delivery
• Define and prioritize the product backlog for the OSS domain, specifically focusing on Order Management and Inventory
• Translate high-level business goals into detailed technical user stories and acceptance criteria for the development team
• Manage the roadmap for ServiceNow OMT and TNI implementation, ensuring alignment with the broader fiber rollout strategy
• Design end-to-end Service Fulfillment and Provisioning workflows (from order entry to activation)
• Define logic for Service Decomposition
• Architect solutions for Fallout Management: Define rules for exception handling to minimize manual intervention during order failures
• Plan for high-volume scalability, ensuring the system can handle mass-market order spikes common in fiber rollouts
• Define the Service Inventory and Resource Inventory data models within TNI
• Define requirements for API integrations between ServiceNow and surrounding systems (CRM, Network Activation systems/NMS)

Requirements

• Profound knowledge of Telecom Order Management, Service Provisioning and Fulfillment processes within a Fixed Network/ Fiber (FTTH/B) context
• Deep understanding of complex telecom workflows, including MACD (Move, Add, Change, Delete), fallout management and jeopardy management
• Ability to discuss API payloads, data modeling (SID) and system performance with developers
• Hands‑on experience with ServiceNow modules ONT & TNI
• Strong experience with comparable OSS/BSS platforms (e.g., Netcracker, Amdocs)
• Experience working in Agile/Scrum environments
• Ideally experience with TM Forum standards (eTOM process framework, SID information model)
• German language skills are advantageous; English fluency is mandatory

Advantages

• Opportunity for project extension
• A highly motivated team and an open way of communication
• A very renowned company

Duration: 6 MM+