Product specialist - NRW

Product Specialist (m/f/d) - Ophthalmic Optics

Location: NRW, Germany

About the Company

Our client is a globally established technology leader in the field of ophthalmic optics, employing more than 500 professionals worldwide. The organisation brings together several renowned brands under one unified and trusted identity.

The German subsidiary functions as the local sales and service organisation, supporting the optical market nationwide.

In addition to highly reliable edging systems, the company provides state‑of‑the‑art technology for refraction, diagnostics, and screening. Through its innovative SaaS‑based solution suite, it enables optical retailers to strengthen their long‑term commercial performance by delivering analytical insights that extend beyond standard measurement data‑empowering opticians to advise customers more objectively and comprehensively.

Your Responsibilities

• Provide expert support to customers and colleagues on complex application‑related topics from the company's location in Ratingen.
• Deliver exceptional customer service to ensure optimal use of the organisation's solutions—both remotely and on‑site throughout Germany.
• Offer professional consultation to optical clients on devices, technologies, and integrated solutions.
• Develop and conduct product training sessions and workshops, online and in person.
• Support the sales team with technical expertise, installations, and product demonstrations.
• Monitor market trends and competitor activities, providing structured feedback to internal product development teams.
• Assist in the planning and execution of trade fairs and professional events, and represent the company at these occasions.

Your Profile

• Completed vocational training or further education in ophthalmic optics, or a degree in optometry or medical technology.
• Strong practical experience with ophthalmic devices (e.g., refraction, diagnostic systems).
• Excellent communication skills and enthusiasm for customer engagement.
• Willingness to travel nationally within the region (approx. >60%).
• High level of technical affinity, with confidence in handling networks, cloud‑based solutions, and software systems.
• Strong IT skills, particularly in Microsoft Office.
• Excellent spoken and written German.
• Advanced English skills for international communication.

What the Company Offers

• A varied and responsible position within a growing, internationally active organisation.
• Competitive remuneration.
• 30 days of annual leave.
• Company car available for private use.
• Long‑term career development opportunities.
• A supportive, collegial work environment with flat hierarchies and short decision‑making paths.
• Flexible working hours and hybrid options–ideal for returning after parental leave.

Ready to Make an Impact?

If you are passionate about ophthalmic technology and enjoy supporting customers with expert knowledge, we invite you to apply.

Submit your CV and cover letter today and take the next step in your career as a Product Specialist.