Product Support Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

What Part Will You Play?

• Manage product launch strategies in accordance to the project playbook and primary measure(s)
• Serve as an active member of assigned Product Release Teams
• Understand the scope and operational and systems requirements of cross-functional teams for launch
• Work with operations leadership to identify project requirements
• Recommend strategies, processes and solutions for operational impacts
• Create operational process and workflow documentation
• Work with sales leadership to create or facilitate needed materials for sales readiness

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in : Business or Computer Science; Combination of relevant training and / or experience in lieu of degree
• Typically Minimum 4+ Years Relevant Exp
• Experience in similar business product services and / or external customer / market experience

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and / or business analysis. Prefer experience with Agile software products and delivery methodology.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, Experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.