Product Trainer (f/m/d)*

Parloa WorkFromHome

Stellenbeschreibung:

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As a Product Trainer at Parloa, you will be responsible for delivering high-impact training programs focused on our SaaS products. Collaborating with cross-functional teams, you will play a key role in ensuring that our teams and users are proficient in utilizing our software to its full capacity. The ideal candidate will have a strong background in SaaS product training, excellent communication skills, and a passion for helping others succeed in a technology-driven environment.

YOUR MISSION:

IN THIS ROLE YOU WILL:

Design and deliver engaging training programs for internal teams, customers, and partners, both in-person and virtually.

Tailor content to suit diverse skill levels and user needs.

Partner with the US team to align global training initiatives with local execution.

Stay on top of product updates and trends, ensuring up-to-date training content.

Serve as a product expert for internal and external stakeholders.

Test new features and gather user insights to enhance training and inform product improvements.

Implement knowledge checks to measure program effectiveness.

WHAT YOU BRING TO THE TABLE:

5+ years of experience in SaaS training, with a proven ability to build programs from scratch.

Strong presentation skills, with experience training diverse audiences, including senior stakeholders.

Familiarity with instructional design principles and adult learning theories.

Comfort working independently in a satellite role while collaborating with global teams.

Enthusiasm for technology and web-based platforms.

WHAT'S IN IT FOR YOU?

Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.

Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.

Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches

Competitive compensation and equity package.

Flexible working hours, 28 vacation days and workation opportunities.

Access to a training and development budget for continuous professional growth.

Regular team events, game nights, and other social activities.

Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Meeting VP Product

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.