Program Manager, EU Credit Business Operations

Program Manager, EU Credit Business Operations

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Description

The EU Credit Business Operations team is seeking a hands‑on, multi‑talented Program Manager to drive operational excellence for our Credit payment products, which are offered in collaboration with external financial partners. In this role, you'll manage relationships with third‑party partners and internal stakeholders while driving projects that improve customer experience across Amazon’s payment ecosystem. You'll identify operational gaps, resolve customer‑impacting issues, and develop metrics to assess performance trends. This position offers an excellent opportunity to make a significant impact on both customer and partner experiences in a fast‑paced, dynamic environment.

Key job responsibilities

• Facilitate relationships with third‑party financial partners and internal teams, driving cross‑functional collaboration to support payment products post‑launch.
• Manage program life‑cycles, define objectives, and deliver projects to improve customer pain points within the larger Payments organization.
• Identify operational gaps and develop requirements for new projects, applying relevant tools and mechanisms to measure progress.
• Resolve customer‑impacting issues and work with internal teams to improve credit customers’ experience through standardized processes and automation.
• Develop and analyze metrics to assess performance trends, conduct deep dives across product responsibilities, and demonstrate significant annual efficiency improvements.

A day in the life

In this role, you’ll start your day monitoring key metrics and addressing urgent customer or technical escalations from our financial partners. You’ll collaborate with internal stakeholders—Product, Marketing, Legal, Engineering, and Customer Service—to improve credit payment processes. Throughout your day, you’ll balance tactical operations support with strategic project work, leading cross‑functional meetings, analyzing performance data, and documenting process enhancements to ensure scalability of our credit payment products.

About the Team

The EU Credit Business Operations team manages multiple functions involving internal stakeholders and external financial partners. We focus on creating seamless customer journeys and improving credit customers’ experiences by working backwards from customer needs. Our team is committed to continuous improvement through standardization, automation, and elimination of repetitive tasks to build strong, sustainable processes, thereby ensuring business scalability and higher customer satisfaction.

Basic Qualifications

• Experience in project and program management.
• Experience using data and metrics to measure impact and determine improvements.
• Experience working cross‑functionally with tech and non‑tech teams.
• Speak, write, and read fluently in English, and take direction in English.
• Bachelor’s degree or equivalent.

Preferred Qualifications

• Master’s degree in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Experience leading process improvements.
• Experience in complex problem solving, and working in a tight schedule environment.
• Experience creating process improvements with automation and analysis, or delivering results for large, cross‑functional initiatives/projects.
• Speak, write, and read fluently in French, Spanish, German or Italian.

Equal Opportunity Employer Statement

Amazon is an equal‑opportunity employer. We value a diverse workforce and make hiring decisions based on experience and skills. We protect your privacy and the security of your data. Please visit our Privacy Notice for more information.

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