Programme Advisor - BSBI Hamburg (m/f/d)

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About The Job

BSBI's mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated.

BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Hamburg and with campuses in Berlin, Paris, Barcelona and Athens, we are an international business school that offers academic excellence, is a member of Global University Systems (GUS) and provides unlimited career opportunities for its students and staff.

Position

Programme Advisors are responsible for promoting BSBI’s programme portfolio to potential students via phone, e-mail, online meetings and face-to-face interaction, forming a vital and integral part of the sales team.

The purpose of the role is to manage the pipeline of students from initial application to payment of tuition fees, offering support to international students throughout the application process.

You will work with minimal supervision, leading and managing the consultative sales process within established parameters and procedures. You should have a thorough understanding of relevant systems, BSBI products, or the working environment. The role requires achieving set targets and organizing your work to meet objectives.

Independence and initiative are essential to adapt to changing priorities and work circumstances, with scope to make decisions within clear parameters and contribute to process improvements.

Your Tasks

• Providing tailored advice to prospective students, adapting to different communication styles
• Guiding students through the full application process, from initial inquiry to finalizing their application
• Exploring career paths and matching them with BSBI offerings
• Advising international students on visas, immigration, and compliance issues
• Handling student inquiries regarding programs and communication needs
• Cultivating meaningful client relationships and delivering tailored solutions
• Providing excellent customer service and encouraging students to choose BSBI
• Representing BSBI professionally at all times
• Managing student applications from inquiry to tuition payment and registration
• Using technology effectively and maintaining accurate records
• Managing leads pipeline efficiently

Your Profile

Essential

• An undergraduate degree or equivalent experience
• Assertive, customer-centric approach, preferably demonstrated through B2C sales roles
• Excellent verbal and written English skills (C1)
• Strong interpersonal skills, relationship building, and influence
• Results-oriented, solution-focused, and disciplined
• Ability to multitask in a fast-paced environment
• Attention to detail, adaptability, empathy, resilience
• Proficiency in Microsoft Office and Google Suite
• Enthusiasm for working in education and supporting student success
• Confidence and presentation skills
• Proactive, motivated, and achievement-driven attitude

Desirable

• Experience with CRM systems, Excel, or AI technology
• Background in education business or recruitment
• Experience with KPIs and targets
• Experience developing key account processes
• Fluency in additional languages

Why us?

We Offer

• An international, multicultural environment with social impact
• Support for professional development and career growth
• Extensive training and a dynamic, collaborative culture
• Performance-based commissions
• Opportunity to lead and grow with BSBI

The post holder may be asked to undertake additional duties as required. All employees are expected to uphold the company's values and policies on conduct, equality, diversity, health and safety, and safeguarding.

About Us

BSBI, part of GUS Germany GmbH, is a global network of higher education institutions with over 15,000 students. We prepare students for impactful careers, emphasizing enterprise, leadership, and success, fostering an inclusive and innovative learning environment. Our mission is to shape the future by nurturing talent and driving positive change in the international business world.

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