Project and Service Delivery Manager (m/f/d)

Job offer
Project and Service Delivery Manager (m/f/d)

Become a Project and Service Delivery Manager (m/f/d) at ATIS systems - your interface between technology, customers and success.

In this role, you coordinate and manage IT services and projects – from planning to delivery and quality assurance. You are the point of contact for customers, teams and partners, ensuring service delivery in accordance with SLAs and with an eye on deadlines, budgets and processes. With your flair for efficiency and clear communication, you optimize processes, control incident, problem and change management and ensure smooth service delivery. At ATIS systems in Bad Homburg, near Frankfurt am Main, you will work with us to create IT projects that work and service experiences that customers rely on.

Tasks as Project and Service Delivery Manager (m/f/d)

Planning & control of IT services

• You take over the coordination and processing of customer orders in the IT environment
• You plan, control and monitor the provision of our services - on time, efficiently and customer-oriented
• You ensure that all services are provided in accordance with the Service Level Agreements (SLAs)
• You monitor quality standards and implement measures for continuous improvement
• You are the face of the company for our customers - for all service-related concerns
• You ensure smooth communication between customers, internal teams and external partners

Process optimization & increased efficiency

• You analyze internal processes and develop potential for optimization
• You accompany change processes to increase effectiveness and customer satisfaction

Focus on economic efficiency

• You take responsibility for cost control, budget monitoring and correct invoicing

Incident, problem & change management

• You manage fault and change processes and ensure a quick solution within the framework of the SLAs
• You recognize patterns and derive proactive measures to prevent future incidents

Analysis & Reporting

• You analyze key figures, create reports and derive strategic measures from them
• You present results internally and externally - clearly and purposefully

Crisis & escalation management

• You keep a cool head in the event of critical faults and manage all measures in a targeted manner
• You take over the escalation if problems cannot be solved at an operational level

Qualifications as Project and Service Delivery Manager (m/f/d)

• Several years of experience in IT service management, project management or customer support
• Sound know-how in ITIL, PRINCE2, SCRUM or comparable frameworks
• Strong communication and mediation skills - internally and externally
• Analytical thinking and data-driven decision-making
• Organizational talent with a high level of initiative and a structured way of working
• Team spirit, customer focus and the ability to motivate people
• Very good German and good written and spoken English skills

Our offer

Support

• Company pension plan
• Capital formation
• Free soft drinks
• Free parking

Advancement

• German and English language courses
• In-house training
• Advanced training program
• Support for distance learning and night school

Health

• Modern and ergonomic workstations
• Supplementary health insurance with treatment by a head physician

Family

• Flexible and trust-based working hours
• 30 days annual leave plus special leave
• Possibility to work from home
• Childcare subsidy incl. meal costs

Advancement

How can we support you on your way to the top? MBA? Night school? In-house training? Language courses? Advanced training? We are in! In an environment with highly specialized colleagues and dynamic teams, you quickly take on responsibility and all paths are open to you.

Family

We value your family

We are happy when you are. To us, Pro Family means flexible working hours: Flex time with core working hours from 9 a.m. to 3 p.m. Working from home is also possible. In addition, you and your family can count on our childcare allowance and the cost of meals for your children until they start school.

Support

We protect you

So you don’t have to worry. Focus on the things that get you ahead. We bear social responsibility. That’s why, in addition to an attractive salary, we offer you a company pension plan, capital formation, free drinks and an allowance for lunch.

Health

We take care of you

Medical treatment, supplementary dental insurance, allowance for sea and hearing aids are part of our comprehensive employer-financed supplementary insurance with many other benefits for you. In addition, we provide you with fresh fruit on site.

We look forward to receiving your application!