Project Manager Customer Care EMEA

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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role

As a Project Manager (Non-Technical) at Boston Scientific, you’ll lead cross-functional Customer Care projects that align with strategic priorities, including integrating new business acquisitions. This role operates with a high degree of autonomy, managing scope, timelines, budgets, risks, and team performance to ensure high-quality outcomes. You’ll partner with key stakeholders across the organization to resolve challenges, support continuous improvement, and drive operational excellence within a global matrixed environment.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities

• Deliver projects aligned with Customer Care strategy, operating independently under the guidance of senior leadership.
• Develop and maintain project plans, schedules, and budgets; estimate scope, effort, and resource needs.
• Lead execution and track milestones while providing regular updates through reports, dashboards, and meetings.
• Escalate issues, remove barriers, and foster cross-functional collaboration.
• Monitor and analyze team data and workflows to inform project decisions.
• Identify and manage risks, issues, and constraints; ensure deliverables meet compliance and quality standards.
• Maintain focus on patient safety and product quality throughout project lifecycle.
• Define and manage training needs; coordinate translation of training materials.
• Support lessons learned reviews, gate reviews, and oversee functional trainers.
• Engage stakeholders through timely, clear communication and collaborative problem-solving.
• Lead project teams without direct authority; mentor junior colleagues.
• Apply sound business judgment and industry best practices to resolve complex issues.
• Balance multiple priorities, risks, and stakeholder expectations effectively.
• Act as a subject matter expert (SME) in project management tools and practices.
• Identify and implement process improvements; support ongoing professional development.

Qualifications

• Minimum of 3 years' experience in project management within a matrix organization.
• Strong organizational, communication, and collaboration skills.
• Proven ability to manage multiple priorities and operate with autonomy.
• Experience influencing cross-functional teams without formal authority.
• Strong analytical, facilitation, and presentation capabilities.

Preferred qualifications

• PMP or similar project management certification.
• Experience within the medical device, healthcare, or regulated industry.
• Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma).

Requisition ID:

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Project Manager, Six Sigma, Lean Six Sigma, Medical Device, Customer Service, Technology, Management, Healthcare

Expiry: This position is currently open and accepting applications.