Project Manager / Delivery Assurance for SAP and Service Now (f/m/d)

Stellenbeschreibung:

Full or part time. At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI‑driven technology to make them work for companies – and for their people.

Location

Germany, Poland, Bulgaria or Romania

What makes us special

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

Flexible working hours and locations: workation, mobile working, part‑time models, sabbaticals, etc.
Your further development by plan: topic‑specific induction, targeted career development based on career models, programs and your own academy
Family first: e.g. daycare allowance, paid maternity leave and paternity network
SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers
We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.

Do you love challenges?

As Project / Delivery Assurance Manager for SAP and ServiceNow Projects and Managed Services, you will be responsible for:

Conducting risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow‑specific risks are addressed.
Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.
Supporting Red/Amber projects by developing and executing "Back to Green" action plans, including internal management reporting.
Managing customer escalations: leading top management customer escalations, supporting executive management in the de‑escalation process, addressing root causes, and restoring customer confidence.
Defining the necessary quality checks for SAP and ServiceNow projects and services to ensure quality, speed and profitability.

Convince us with your potential!

Bachelor’s degree in IT, Computer Science, or a related field

Expertise in SAP and ServiceNow within complex enterprise environments
Delivery assurance skills, supported by certification (e.g. Six Sigma)
Strong project/service management and leadership abilities
Solid analytical and problem‑solving skills, with a data‑driven approach
Excellent communication and collaboration skills with technical and business stakeholders
Commitment to continuous improvement, attention to detail, and adaptability under pressure
Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)
Proficiency in written and spoken English and German

Several years of work experience in Delivery Assurance, Project and/or Services Management proves your:

Expertise in SAP and ServiceNow within complex enterprise environments
Delivery assurance skills, supported by certification (e.g. Six Sigma)
Strong project/service management and leadership abilities
Solid analytical and problem‑solving skills, with a data‑driven approach
Excellent communication and collaboration skills with technical and business stakeholders
Commitment to continuous improvement, attention to detail, and adaptability under pressure
Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)
Proficiency in written and spoken English and German

Skills zu dieser Stellenanzeige: Englisch, Softwareentwicklung, SAP, Softwareentwickler, Qualitätsmanagement, Servicemanagement, servicemanagement, Webservice, Webentwickler, webservice, Netzwerkmanagement, AI, support, Support, KI, Anwendungsentwickler, Systemingenieur, Anwendungsentwicklung, ServiceNow und network