Project Manager Delivery Assurance for SAP and ServiceNow (fmd)

Project Manager / Delivery Assurance for SAP and ServiceNow (f / m / d)

Full time

Location: Europe (within one of our locations)

Responsibilities

• Collaborating with NTT DATA regions to conduct risk and quality assessments for new and existing large customer engagements ensuring SAP and ServiceNow‑specific risks are addressed.


• Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.


• Supporting Red / Amber projects by developing and executing Back to Green action plans including internal management reporting.


• Managing customer escalations: working with regions to define the correct escalation path, supporting de‑escalation managers, addressing root causes and restoring customer confidence.


• Defining together with the regions the necessary quality checks for SAP and ServiceNow services to ensure quality, speed and profitability.

Qualifications

• 10 years of work experience in Delivery Assurance Project and / or Services Management.


• Bachelor’s degree in IT Computer Science or a related field.


• Expertise in SAP and ServiceNow within complex enterprise environments.


• Proven delivery assurance skills supported by certification (e.g. Six Sigma).


• Strong project / service management and leadership abilities.


• Solid analytical and problem‑solving skills with a data‑driven approach.


• Excellent communication and collaboration with technical and business stakeholders.


• Commitment to continuous improvement, attention to detail and adaptability under pressure.


• Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR).

How to Apply

We look forward to receiving your complete application documents stating your earliest start date.

Josephine Krueger

Tel.: 49

E‑Mail :