Qualitätsmanager Troubleshooting (w/d/m)

Your mission

Help us making our national and international bike-sharing systems even more reliable! As a Quality Manager - Troubleshooting (f/m/d) , you’ll take responsibility for the performance of our hardware - from systematic failure analysis to solution development and implementation across our fleet. Your work ensures that our systems remain stable, efficient, and user-friendly in the long term. Here’s what you can look forward to:

• Analyze hardware failures , identify their causes , create thorough Root Cause Analyses (RCAs), and perform efficient troubleshooting
• Develop and implement clear Standard Operating Procedures (SOPs) , ensuring solid documentation of all process steps
• Hand over solutions in a structured way to our operations and project teams, and make sure they work effectively in the field
• Use data to evaluate the effectiveness of implemented measures and identify improvement opportunities early on
• Collaborate closely and cross-functionally with teams from Product, Engineering, and Operations

Your profile

• A completed technical Bachelor’s degree (e.g. in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a similar field) or several years ofrelevant professional experience in a technical environment (ideally in the bicycle industry)
• Excellent English skills (C1 level) and good German skills (B2 level or higher)
• Proven experience of 3+ years in technical project management and/or systematic hardware failure analysis
• Ability to explain complex technical concepts in a clear and audience-appropriate way
• Solid know-how in microelectronics, e-bike systems , as well as RCA methods and troubleshooting
• Experience working in an international environment is an advantage
• Willingness to work on-site (ideally 4 days per week ) at our beautiful headquarters in Leipzig-Plagwitz
• Willingness to travel nationally and internationally

Why nextbike?

Benefits

• A job that sustainably improves your quality of life and that of others
• Flexible working models and structures to foster creative freedom
• A fixed workplace within the company as well as the option to work in the FlexOffice
• SpenditCard with a monthly credit top-up
• Various offers & discounts through the Corporate Benefits shopping network
• Corporate health management including Body & Mind workshops
• A strong team culture with flat hierarchies
• An international network of colleagues
• Access to nextbike rental bikes