Quality Engineer (m/f/d) in Complaints Management

Quality Engineer (m/f/d) in Complaints Management

Immediate start

Permanent

Professional

Full-time

We are looking for a full-time Quality Technician (m/f/d) in Complaints Management to start as soon as possible.

What you can expect:

• Processing and analysis of internal and external complaints (customers, suppliers, production)
• Root cause analysis using common quality methods (e.g., 8D report, Ishikawa, 5 Whys)
• Definition, implementation, and follow-up of corrective and preventive measures in a team
• Communication with customers, suppliers, and internal departments
• Supporting the continuous improvement of processes and products

What you bring to the table:

• Completed technical training, ideally with further training as a technician/master craftsman or comparable qualification
• Professional experience in quality assurance, ideally in complaint management
• Good knowledge of common quality methods and tools
• Confident use of ERP and CAQ systems (preferably Babtec) and MS Office
• Knowledge of electronics is an advantage
• Analytical, structured, and solution-oriented approach to work
• Strong communication skills and assertiveness
• Very good German and English skills

What we offer:

• Flexible and mobile working: We offer flexible working hours and 30 days of vacation, as well as the option to work from home.
• Special company benefits: We offer a company pension plan, corporate benefits, JobRad, employee offers, and capital‑forming benefits. You also have access to a subsidized cafeteria with a terrace.
• Mobile to work: We offer the option of a subsidized VVS company ticket or free parking.
• Joint leisure activities: Whether it's our summer party, our Christmas party, or one of our sports groups, join in!
• Tax‑free employer subsidy for childcare
• Subsidy for EGYM Wellpass
• Bike leasing with eurorad

Have we sparked your interest? Then we look forward to receiving your complete application via our online portal. If you have any questions, please contact Sophie Strauch at 07032/2001-0.