Regional Lead, West – Account Management

Regional Lead, West – Account Management

Cologne, Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighbourhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self‑starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a service‑minded communicator who enjoys solving problems for restaurant partners? Are you detail‑oriented and enjoy testing out new ideas? If this sounds like you, then we’d love to chat!

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Germany in the autumn of 2019, and have since been conquering the food delivery scene step by step.

As a result of Wolt’s rapid expansion and the plans we have for 2026, we need an SMB Account Management Team Lead to support the Account Management team in the West Region (Cologne and surroundings).

This is a senior leadership role with full responsibility for one of Wolt’s largest and most strategically important markets in Germany.

You’ll report directly to the Head of SMB Account Management and work closely with cross‑functional leaders (Operations, Sales, Product, Marketing, etc.) to shape strategy and execution in the region.

What You’ll Be Doing

• Lead and Develop the West Region Team: Manage, mentor, and empower a team of up to 15 Account Managers (including a sub‑Team Lead) to achieve ambitious goals.
• StrategicRegionalOwnership: Take full accountability for performance, growth, and partner satisfaction of the entire West region.
• Data‑DrivenLeadership: Dive deep into data and performance metrics to uncover insights, identify challenges, and set actionable plans for your team.
• OKRandTargetManagement: Define, track, and drive performance against clear OKRs and growth targets, ensuring consistent delivery on key business objectives.
• Cross‑FunctionalCollaboration: Partner with key leaders across the organization (CX, Ops, Product, Marketing, etc.) to improve processes, tools, and partner experience.
• Hands‑OnPartnerManagement: Maintain strong relationships with key strategic restaurant partners, drive performance improvements, and lead negotiations when necessary.
• LeadershipbyExample: Foster a high‑performance, feedback‑oriented culture where people are empowered, engaged, and aligned with Wolt’s values.
• ContinuousImprovement: Identify and implement process improvements, leveraging data and analytics to optimize efficiency and partner success.
• UniversityDegree: In Business, Economics, Management, or related field, or equivalent professional experience.
• ProvenLeadershipExperience: Multiple years of experience leading and developing teams, ideally in a Manager‑of‑Managers capacity within a fast‑paced, data‑driven environment.
• CorporateorStructuredEnvironmentExperience: Experience from large‑scale organizations (e.g., Amazon, Google, Meta, or top‑tier consulting firms) is highly valued.
• FunctionalExpertise: Solid background in Account Management, Category Management, or E‑commerce Operations – not pure sales.
• AnalyticalMindset: Comfortable working with data, building reports, and using insights to drive performance and decision‑making.
• TargetandOKRExperience: Demonstrated experience managing and delivering against OKRs and KPIs.
• ExcellentCommunicationSkills: Strong interpersonal and stakeholder management skills in both German and English.
• CulturalFit: entrepreneurial, collaborative, and resilient – with a passion for food, local business, and technology.

Whatweoffer

• Cool office in the heart of Cologne
• Independent work in a dynamic, international team
• A fast‑growing tech company with many career opportunities
• Attractive salary package
• Discounts on Wolt orders
• Various soft drinks, coffee, and fruits in the office
• Weekly (virtual) all‑hands meetings and regular team events
• Flexible working hours policy +30 days of paid vacation

OurcommitmenttodiversityandInclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that trueinnovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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We evaluate candidates solely on their qualifications, skills, and how they align with our business needs. We encourage applications from people of all disability statuses, gender identities, sexual orientations, personal expressions, racial and ethnic backgrounds, religious beliefs, and any other identities or experiences.

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