Regional Service Manager

Job Description

Are you looking for a role where your operational expertise and customer leadership can directly shape how a fast-growing company delivers service across Germany?

Our client is a global leader in end-to-end lifecycle management. Their innovative services cover every stage of a product's journey - from installation and configuration through to repair and refurbishment.

By partnering with major technology brands and service providers, they enable smarter, more sustainable operations across diverse sectors, including retail automation, IT, industrial electronics, and telecommunications.

As part of their continued expansion, the company has created a newly established role for a Regional Service Manager to lead and optimise service delivery operations across Germany.

This is an exciting opportunity to shape the service strategy for a fast-growing region, working with leading retail automation clients.

What you’ll be doing:

This role blends operational leadership, partner management, and customer relationship management — perfect for someone who thrives in a fast-paced, dynamic environment.

• Acting as the main point of contact for customers and service delivery partners across Germany.
• Planning, coordinating, and optimising service functions.
• Monitoring performance against agreed SLAs and KPIs, ensuring consistent quality and on-time delivery.

What’s in it for you:

• Be part of a major growth phase in the German market and shape how service delivery is executed nationally.
• Work directly with key customers and senior stakeholders, influencing both operational excellence and strategic direction.
• Join a global company that invests in its people and provides clear pathways for career advancement.

What you’ll need:

We're looking for a hands‑on, customer‑focused leader who can balance operational excellence with strategic thinking. You’ll bring:

• Proven experience in service delivery management, field service operations, or technical service management, ideally within electronics, retail technology, or automation sectors.
• Strong understanding of outsourced service delivery models and partner management.
• Data‑driven mindset with experience in KPI setting, performance tracking, and reporting.