Relief Customer Service Officers & Customer Service Officer

Relief Customer Service Officers & Customer Service Officer – Kirklees Council

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

• Organisation: Kirklees
• Directorate: Adults & Health
• Service Area: Communities and Access Service
• Hours: 2 x 25 hours relief posts, 1 x 20hrs relief post, 1 x 20.75 fixed timetable
• Number of Jobs: 4
• Location(s): See advert for details
• Position type: Permanent
• Grade: 6
• Salary: 25 hours: £17,839 - £19,014, 20 hours: £14,271 - £15,211, 20.75 hours: £14,807 - £15,782
• Advert Wording: 1 x 20 hours relief post is for Holme and Colne Valley (including Honley, Golcar, Slaithwaite, Meltham and Marsden). 2 x 25 relief posts are for Dewsbury, Mirfield, Greenwood, Kirkheaton and 1 x 20.75 fixed timetable post is for Dewsbury and Mirfield.

About The Role

• Welcome and support people of all ages and backgrounds.
• Help customers with enquiries, library resources, digital and council services.
• Deliver and support activities and events for children, families, and adults – from story times to lifelong learning sessions.
• Work with partner organisations and local communities.
• Carry out administration and IT tasks to keep services running smoothly.

What We Are Looking For

• Great customer service skills and experience of working with the public.
• Good IT and admin skills – confident using computers and digital resources.
• Ability to engage with people of all ages, from toddlers to older adults.
• Positive, flexible attitude – willing to work independently or as part of a team.
• Willingness to work across different library locations (24 across Kirklees).
• Flexibility to work evenings and weekends when needed.
• An ability to handle relief posts with variable schedules and to cover absences or projects at short notice.

Why Work for Kirklees Libraries?

• Part of a proud team serving the community and passionate about helping people live their best lives.

We Offer

• A varied role where you can really make an impact.
• A supportive team environment.
• A range of staff benefits to help you inside and outside of work.
• Training and development opportunities to grow your skills.

How To Apply

If you’re excited to help shape the future of Kirklees Libraries and make a difference in your community, we’d love to hear from you! Please contact Mark Redman for an informal discussion, or email the Recruitment Team for any assistance. The shortlisting is expected to take place January 2026.

• All applicants are subject to a DBS check at the appropriate level.
• Convey our commitment to safeguarding and promoting the welfare of vulnerable adults and children.

Closing date: 05 January 2026, 11:55 PM.