Renewals Manager (f/m/d)

Job Info

• Job Identification 6980
• Job Category Revenue Ops
• Job Schedule Full time

Job Description

Your Role

As Renewals Manager you will own the end-to-end renewal lifecycle for data center services contracts across a designated EMEA portfolio. You will lead customer‑facing renewals, coordinate internal stakeholders, and ensure timely, commercially sound contract execution. This role plays a key part in driving customer retention, revenue predictability, and long‑term asset value.

Key Responsibilities

• Own and manage the renewals pipeline using Salesforce and CPQ, including fixed‑expiry and ad hoc renewals
• Lead the full renewal process from opportunity creation through contract signature
• Align renewal strategy with Asset Managers, Country leadership, and Account Managers
• Engage directly with customers to present renewal offers, manage objections, and negotiate terms within approval limits
• Coordinate commercial, technical, and legal approvals in line with internal frameworks
• Prepare and issue contractual documentation in partnership with Legal
• Ensure accurate contract and customer data across internal systems
• Monitor churn risk and partner with Termination teams as needed
• Track renewal performance, analyze trends, and provide insights to management
• Experience in contract renewals, commercial operations, sales operations, or related roles
• Strong negotiation and customer engagement skills
• Experience working cross‑functionally with Sales, Legal, Operations, and Technical teams
• Solid understanding of contract management and approval workflows
• Ability to manage multiple renewals in a deadline‑driven environment
• High attention to detail with strong analytical and reporting capability
• Experience with Salesforce, CPQ, or similar CRM systems preferred
• Exposure to data center, infrastructure, real estate, or B2B services environments is an advantage
• Fluent in German and English.

Requirements

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast‑growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We’ve 3,500+ colleagues around the world who work together, come up with life‑changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

NOTES:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.