Reservations Manager - Combo Hotel Ibis & Ibis Budget Leipzig City

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a reservations manager.

Ideally, you will have successfully completed training in the hotel industry and already gained some initial experience in reservations or at reception. You are fluent in spoken and written English, enjoy sales and have a charming manner on the telephone.

In this position, you will be responsible for reservations for two hotels – the ibis and ibis budget Leipzig City. Your main tasks will include:

• Accepting and processing reservation enquiries
• Handling individual and group reservations
• Preparing offers and contracts
• Checking arrivals and reservations
• Active sales and advising guests on the telephone regarding room bookings and the services offered by the hotels
• General correspondence
• Following up on options and cancellation deadlines

Qualifications

What you bring to the table:

A service-oriented personality is essential; experience in dealing with guests/customers is an advantage.

You have experience working with Opera or a similar system.

You have excellent interpersonal/social skills and are very solution-oriented.

You have very good English skills; additional language skills are an advantage.

Additional Information

In cooperation with the Accor Group (over 5,000 hotels worldwide), we offer you all the advantages of an international hotel group:

• A varied and responsible job in two new modern brands
• A motivated team
• Individual development opportunities through internal and external training
• Career development and promotion opportunities at home and abroad
• Discounts on accommodation and F&B in all sister hotels in Germany

Our commitment to diversity and inclusion

We are an inclusive company and our goal is to attract, recruit and promote diverse talent.