Rooms Division Coordinator (m/w/d)

**Additional Information** Vollzeit | unbefristet | Courtyard Ku00f6ln | Gu00e4stebetreuung | Exzellenter Kundenservice | Zimmerzuteilung | Beschwerdemanagement | Koordination mit Housekeeping & Technik | Reservierungen
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Cologne, Dagobertstrasse 23, Cologne, North Rhine-Westphalia, Germany, 50668VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type**
Non-Management
**POSITION SUMMARY**
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, weu2019re passionate about better serving the needs of travelers everywhere. Itu2019s what inspired us to create the first hotel designed specifically for business travelers, and itu2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Weu2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve u2013 all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,u200b
**begin**
your purpose,
**belong**
to an amazing globalu200b team, and
**become**
the best version of you.