Sales Service Coordinator

This position will be based in: Ismaning, Germany or Porto, Portugal. Work Type: Hybrid

Order Processing and Management Validation, processing and invoicing of sales orders using Conga,Oracle ERP and SAP Payments follow-up in collaboration with Head Quarter and local Accounting incl coordination of bank guarantees First point of contact for customers for information, order confirmations, lead times, payments and claims handling Shipping and Delivery coordination for Equipment and Software delivery Validation and transmission of the shipping documents to the customer based on Incoterms agreed

License and Installed Base Management Manage activation, delivery, and renewal of licenses (dongle-based, non-cloud, service, educational, and school licenses) Handle license operations: extensions, rehosts, loan licenses, software upgrades, and customer instance transfers Follow up on expiring licenses, payments, and ensure timely delivery of new keys (via Inet/FNO) Maintain and update installed base data and support educational IB renewals Monitor and respond to the XX.ManagementLicenses mailboxes and manage Call Center workflow notifications

Order Booking Service Contracts Set up, process, and invoice new and renewal service/cloud contracts Proactively follow up on renewals Manage contract changes Validate customer invoices and issue additional billing Support contract database updates during Sunset Process and collaborate with HQ on monthly/quarterly contract movement reporting

Requirements Excellent verbal and written communication skills in

German

(native level) and English (business fluent);

Spanish

will be beneficial Very good organizational skills and attention to detail Ability to communicate on a management level both internally and externally Very customer oriented with proven track record to deal with several stakeholders (customers, shipment department, customs, sales and finance) Able to perform and set priorities under time pressure Ability to assess potential risks upfront Proactive and accountable Analytical and efficient thinking Proficient in Microsoft Office, advanced Excel. Proficient in Oracle and SAP, Experience in Salesforce and Conga is a plus.