Sales Support Coordinator

Overview

We are looking for a Sales Operations/Support role to assist with a range of activities that enable effective sales processes, customer interactions, and cross-functional collaboration within an open, international team.

Responsibilities

• Assisting with the preparation of sales documents, presentations, and proposals
• Managing the sales cycle, including lead generation, follow-up, and closing deals
• Processing sales orders, invoices, and quotations
• Maintaining and updating customer relationship management (CRM) systems
• Handling customer inquiries and providing support via phone, email, or chat
• Resolving customer issues and escalating complex problems to the appropriate team member
• Building and maintaining positive customer relationships
• Managing schedules, appointments, and travel arrangements for the sales team
• Organizing and maintaining sales records, files, and reports
• Coordinating logistics for sales events and promotional activities
• Tracking sales data and preparing sales reports
• Analyzing sales performance and identifying areas for improvement
• Monitoring sales trends and competitor activity
• Assisting with the development and implementation of sales strategies
• Providing support for marketing and promotional campaigns
• Collaborating with other departments to ensure smooth sales operations

Qualifications

Preferred Skills, Experience, and Qualifications :

• Strong organizational and time management skills
• Excellent communication and interpersonal skills in German and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with CRM software
• Ability to work independently and as part of a team
• Problem-solving and conflict-resolution skills
• Knowledge of sales processes and techniques
• Familiarity with sales reporting and analysis
• Have a background or keen interest in Cell Culture, Biology, Chemistry or related

How to apply

Are you interested in working in an open, international, and committed team? We very much look forward to receiving your application. Please do not hesitate to contact us if you have further questions regarding this position.