Sales Team Lead (m, f, d) - BSBI Berlin

BSBI's mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated.

BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. We are an international business school that offers academic excellence and a member of Global University Systems (GUS), providing unlimited career opportunities for its students and staff.

We are looking for a new colleague to join our Sales Team in Berlin on a full-time/40 hour a week starting as soon as possible.

The Opportunity:

The Team Lead will oversee a team of Program Advisors responsible for promoting BSBI's programme portfolio to prospective students and supporting them through the entire application journey from initial inquiry to tuition fee payment.

This role combines leadership, coaching, and operational oversight with hands-on sales activity. You will play a pivotal role in shaping the team’s success by fostering a high-performance culture, improving processes, and ensuring every prospective student receives outstanding support and guidance.

• Lead, coach, and develop a team of Programme Advisors to achieve and exceed sales, conversion, and service quality targets.
• Manage and monitor team performance through regular one-to-ones, call reviews, and KPI tracking, identifying areas for improvement and implementing action plans.
• Monitor and support the full sales cycle, from initial inquiry to enrollment, ensuring consistent follow-up and a seamless applicant experience
• Oversee accurate and timely management of leads, applications, and communications within CRM and other systems.
• Ensure consistent delivery of high-quality advice on programmes, career pathways, and study options, adapting to different communication styles and needs.
• Collaborate closely with Marketing, Admissions, Finance, and Academic teams to ensure a smooth and efficient applicant experience.
• Analyze performance data to identify trends, optimize conversion strategies, and enhance operational processes.
• Maintain a professional and positive representation of BSBI across all student interactions and external communications.
• Encourage continuous improvement and innovation within the team by sharing best practices and contributing ideas to streamline workflows.

Your Profile

• Proven experience in sales, student recruitment, or consultative account management (preferably in education or service-based sectors).
• Demonstrated success in leading or mentoring a team.
• Strong understanding of the student recruitment process, from inquiry to enrollment.
• Excellent communication, interpersonal, and leadership skills.
• Data-driven and results-oriented mindset with experience in performance analysis and reporting.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and MS Office tools.
• Highly organized, adaptable, and proactive.
• Fluent English required; additional languages (especially German) are an advantage.

What we offer:

• An international environment with a multicultural audience and a meaningful social impact
• Support in achieving your professional goals and development
• Opportunities for career growth alongside BSBI
• Extensive training to equip you with the knowledge and skills needed to excel
• Work in a young, dynamic and positive culture that fosters collaboration
• Performance-based commissions to incentivize sales success
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

Other information:

There is an expectation that all employees will maintain the values of the company and the Group it belongs to and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

As an employer, we are committed to equal opportunity and support for minorities. We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status.