SAP Customer Service (CS) Consultant (m/f/x)

MPower Plus WorkFromHome

Stellenbeschreibung:

Start Date: February 2026

Location: Germany (Mannheim preferred)

Work Model: Hybrid – 80% Remote / 20% Onsite

Languages: Fluent in German and English

Duration: 6months to begin with

Role Overview

We are looking for an experienced Senior SAP Customer Service (CS) Consultant to support end-to-end service delivery within SAP CS / Service Management . The role involves leading solution design, configuration, testing, and go-live activities across core service processes. You will work closely with cross-functional teams to ensure seamless integration across SAP modules.

Key Responsibilities

Service Notifications and Service Orders
In-house and On-site Repairs
Service Contracts and Service Quotations
Installed Base / Equipment
Lead cross-module integration with:
FI/CO (Settlement, cost tracking, revenue recognition)
Ensure end-to-end process integrity, data consistency, and document flow
Prepare and maintain solution documentation, functional specifications, test scripts, and training materials
Conduct workshops, user training, and support business stakeholders throughout the project lifecycle

Required Expertise

Strong hands-on expertise in SAP CS / Service Management
Ability to independently configure and support SAP CS solutions
Capability to read and understand ABAP code for troubleshooting and integration analysis
Solid knowledge of Master Data and Technical Objects (Equipment, Functional Locations, Installed Base)
Proven experience in repair and replacement processes , including:
Returns and refurbishment / scrap handling
Warranty coordination
Cost tracking and final invoicing
Integration experience across CS, SD, MM, LE, and FI/CO
Exposure to Plant Maintenance (PM) and CS–PM integration (nice to have)
Strong documentation skills and effective stakeholder management

Qualifications

8+ years of experience working with SAP CS
Bachelor’s degree in Business, Engineering, IT, or equivalent practical experience
Excellent analytical, communication, and presentation skills
Proven ability to lead workshops and guide client stakeholders