Senior Account Executive - DACH (m/f/d)

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth for our customers, our company, and for you.

Job Description

As an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the DACH region. In this role you will advocate multiple Freshworks product-lines targeted mainly at mid‑market clients. As a brand ambassador you will champion our innovative Software‑as‑a‑Service products to make organizations more productive, efficient and customer‑oriented.

Working hand‑in‑hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers. The BDRs will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful.

Responsibilities

• Define and execute sales action plans with your manager to meet predefined goals in the region and exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities.
• Build, develop and manage your sales pipeline.
• Communicate constantly with other departments such as marketing and pre‑sales regarding the design and execution of campaigns to improve our internal and external processes.
• Use and administer available resources effectively, steering the business development and pre‑sales representatives to reach your individual sales goals.
• Provide regular reporting of pipeline and forecasting to the Sales Manager.
• Travel to customer locations and customer‑focused events regularly.
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite.

Qualifications

• Minimum 3 years of sales experience; preferably in an inside/field sales role in a high‑velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous.
• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product.
• Highly motivated, driven personality and a positive attitude towards sales and CRM products.
• High degree of customer orientation, communication skills, eagerness to learn, and consultancy skills to understand our customers and best support them.
• Willing to go the extra mile with a strong work ethic; self‑directed and resourceful.
• Fluent in English and German (C2 level); additional language skills are advantageous.

Additional Information

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a richer environment that advances the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.