Senior account manager – Asia\ME\Africa

Responsible for managing and growing key wholesale telecom accounts across the region, optimizing margins, and strengthening strategic partnerships with carriers, aggregators, and enterprise clients.

Account Management & Growth

• Manage a portfolio of strategic accounts across Asia, ME, and/or Africa
• Drive margin growth through traffic expansion, new routes, and upselling opportunities
• Maintain strong relationships with key decision‑makers (commercial & technical)
• Identify new partners (MNOs, MVNOs, aggregators)

Commercial & Negotiation

• Negotiate rates and commercial terms
• Optimize margin through routing strategy and supplier mix
• Support discussions on pricing, contracts, and dispute resolution
• Align commercial strategy with market trends and competition

Traffic & Performance Management

• Monitor traffic flows, ACD, ASR, and quality KPIs
• Work closely with routing teams to optimize performance
• Manage overflow, capacity issues, and supplier balancing
• Identify opportunities for growth in high‑margin routes.

Market & Strategy

• Maintain strong understanding of regional telecom markets
• Track competitor activity and pricing trends
• Identify new opportunities (routes, products, partnerships)
• Contribute to regional strategy and forecasting

Stakeholder Collaboration

• Work closely with routing, finance, and technical teams
• Support dispute management and billing alignment
• Provide input for product development (bundles, PAYG, CC routes)
• Deliver regular performance updates and forecasts

Key Requirements

Experience

• 10+ years in wholesale telecom (voice)
• Strong experience in Asia, ME, and/or Africa markets
• Proven track record in account growth

Skills

• Strong commercial and negotiation skills
• Deep understanding of telecom routing and wholesale dynamics
• Analytical mindset (traffic analysis, margin optimisation)
• Ability to manage multiple accounts and priorities
• Strong communication and stakeholder management

Preferred

• Existing relationships with regional operators and carriers
• Experience with emerging voice demands (CC, OTP)
• Multilingual (depending on region: Arabic, French, etc.)

Success Metrics

• Margin growth
• Traffic volume expansion
• Supplier diversification
• Customer retention and satisfaction