Senior Account Manager - Public Sector (m/f/d)

Overview

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and monitor infrastructure, keep guard on internet safety, reduce crime, and catch bad guys.

As a (Senior) Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our public sector customers happy and ensuring successful renewal, up/cross-sell. You will engage with Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward customer feedback, and ensure updates reach customers.

Responsibilities

• Ownership of an account portfolio of Government clients where you are accountable for the performance of each customer.
• Manage the full customer journey, from onboarding and adoption to renewal and expansion to ensure your customers are successful at every stage.
• Develop and maintain strong, strategic relationships with decision-makers and key stakeholders within your accounts.
• Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the customer context and needs.
• Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account.
• Develop, deliver and execute success plans and strategic account development plans to drive value realization and account expansions.
• Work closely with internal stakeholders across sales, success services, and product teams to ensure customer satisfaction and success.

Your profile in short / Qualifications

• Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety
• 7+ years in a B2B Account Management role, preferably in software / cyber security
• Experience in strategic account and success management, developing retention and expansion plans with end users and decision makers
• Ability to lay out clear plans of action to achieve meaningful business outcomes for the customer
• Excellent communication skills, both written and verbal, with strong negotiation and value-based selling capabilities and a customer-centric mindset
• Problem solver with a goal-oriented attitude and a willingness to remove obstacles
• Business-minded with a knack for win/win solutions and growth opportunities
• Experience using Microsoft Office, CRM (Salesforce), andAccount Management tools
• Fluent in English; additional European languages are a plus

Why you will love Maltego

• Maltego is a scale-up company offering the benefits of larger corporations with the dynamic, fast-paced environment of a startup and flat hierarchies.
• Opportunity to quickly take on responsibility and make a direct, long-lasting impact.
• Motivated and highly international team.

Maltego is committed to diversity and inclusion. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.

Location

Our Munich office

Required documents / information

Please apply by sending in your CV and cover letter in English.

About Us

Maltego is the all-in-one investigation platform that accelerates complex cyber and OSINT investigations. The platform enables investigators to collect, monitor, and preserve social media intelligence in real-time for prosecution and public safety. Learn more at