Senior Air Freight Specialist Weekend Shift Thur-Sun 07:00 -17:00

Overview

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Position: Senior Air Freight Specialist

Shift: 2nd Shift (16:00 to 00:00)

Location eligibility: Applicants must be eligible to reside and work in Germany; proof of residence and work permit will be required.

Responsibilities

Documentation & Compliance:

• Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
• Maintain accurate records to meet corporate standards and regulatory requirements.
• Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
• Analyse cost-time trade-offs to balance service levels with budget objectives.
• Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
• Monitor carrier performance and recommend partnerships that drive cost savings and reliability.

Brokerage Coordination:

• Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
• Troubleshoot and resolve brokerage issues to avoid delays or penalties.
• Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
• Empower sales teams with timely shipping insights and potential cost-saving strategies.

Freight Bill Auditing:

• Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
• Track audit outcomes and contribute to ongoing cost-control initiatives.

Customer Service & Issue Resolution:

• Act as the primary point of contact for client inquiries and shipment status updates.
• Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.

Relationship Management:

• Build and maintain strong, trust-based relationships with internal teams and external partners.
• Consistently deliver exceptional service to strengthen customer loyalty.

Other Duties:

• Undertake special projects and continuous-improvement initiatives as assigned by management.

Skills & Abilities

• Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
• Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
• Strong analytical mind with meticulous attention to detail.
• Proficient in TMS/ERP systems and the Microsoft Office suite.
• Client-focused, proactive attitude with a proven record of delivering service excellence.
• Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.

Education & Experience

• Minimum of 3 years’ experience in freight operations, logistics, or a related field.
• At least 2 years’ practical experience with motor carriers, freight forwarders, or express couriers.
• High School Diploma or GED required; a Bachelor’s degree in Business, Supply Chain, or Logistics is preferred.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Supply Chain
• Industries: Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation

Note: This description reflects the responsibilities and qualifications for the Senior Air Freight Specialist role and excludes unrelated postings or notices.