Senior Airport Services Agent Fixed term contract

An exciting opportunity has arisen to join the Qatar Airways (QR) Outstations Team as Senior Airport Services Agent.

This is a fixed term role for two years.

Based in Dusseldorf, you will be responsible for providing quality service to passengers related to check-in, boarding, special services, lounges, and baggage services as per our commercial and safety standards and procedures ensuring passengers and their baggage are handled with our five-star customer service.

Your specific responsibilities include:

·       Liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.

·       Liaison with check-in, transfer desk, and support Airport Services Supervisor in all areas.

·       Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.

·       Assist duty officer to handle company material and records.

·       Liaison with Ground Handling Agents (GHA) for quick processing of hotel and transfer passengers.

·       Work with GHA and ensure smooth passenger handling.

·       Assist passengers in regards to entry requirements, visas, residence permits etc.

·       Ensure passengers are assisted smoothly through airport facilities.

To be successful in this role you will need:

·       Relevant experience in Airport Operations of a leading airline.

·       Excellent communication skills with fluency in English language. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.

·       Able to manage mishandled baggage services, including service recovery situations with customers.

·       Ideally completed courses in Passenger Handling and Customer Services.

·       Good level of computer literacy.

·       Excellent customer focus and service delivery.

·       Fluency in English (written and spoken) is essential for this role. Fluency in German is desirable but not necessary. You must also have the right to live and work in Germany to be considered for this role.