Senior Central Operations Manager (mfd)

As a Senior Central Operations Manager you’ll play a strategic and cross‑functional role in shaping how our post‑sales teams operate globally. You’ll own large‑scale initiatives that improve efficiency, quality and customer outcomes from designing end‑to‑end workflows to embedding new products, features and acquisitions into our operating model.

You’ll be a key partner to leaders across Deployment, CS, Product and Support ensuring that as Mews evolves our operational foundation scales with it.

This is a high‑ownership high‑leverage role for someone who combines analytical rigor, operational design and cross‑functional influence.

Your mission should you choose to accept it

• Diagnose and solve root‑cause problems across our post‑sales organization – from onboarding to adoption and beyond.
• Design and implement scalable automated workflows that improve efficiency, customer outcomes and internal alignment.
• Use data and analytics (SQL dashboards, experimentation) to identify trends, measure impact and guide decision‑making.
• Review global performance and maintain strategic oversight across regions, ensuring we understand local nuances, surface insights and enable regional teams with tailored market‑specific playbooks and support.
• Connect systems and teams across Deployment, CS, Product and Support – removing silos and enabling shared visibility.
• Build for constant evolution: as Mews expands products, features and markets, design scalable operational frameworks and customer journeys that can flex with rapid innovation and new acquisitions.
• Own and drive cross‑functional projects from ideation to delivery, managing stakeholders and timelines across multiple teams.
• Build self‑serve tools and insights that empower teams to operate autonomously.
• Champion a culture of continuous improvement – turning feedback and data into better customer and business outcomes.

You’re a great fit if you bring a few of the below

• 5‑7 years of experience in operations, business management, growth operations or strategy in a fast‑moving environment.
• Strong analytical and quantitative skills – able to work with metrics, detect patterns and build recommendations. Familiarity with data tools (Excel/Sheets, SQL) is required.
• A systems thinker who can map complex workflows and design scalable fixes.
• Proven track record of leading strategic cross‑functional initiatives that drive measurable impact.
• Skilled communicator and stakeholder manager able to align diverse teams around a common goal.
• Familiar and comfortable with AI, automation, APIs and system integration.
• Self‑starter who takes ownership, moves quickly and thrives in fast‑changing contexts.

Key Skills

• Employee Evaluation
• Continuous Improvement
• FDA Regulations
• Management Experience
• Process Improvement
• Profit & Loss
• Operations Management
• Project Management
• Strategic Planning
• Leadership Experience
• P&L Management
• Supervising Experience

Employment Type: Full Time