Senior Client Advisor - Munich, Oberpollinger

Position

Client Advisor

Job Mission

Contribute to the store’s business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning.

Role & Responsibilities

Client Management

• Master the entire Client Journey.
• Create emotional connections and foster customer desire for products.
• Engage both existing and prospective clients according to the weekly plan set by Store Management.
• Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell.
• Focus on developing and retaining existing clients while actively recruiting new ones.
• Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments.
• Collaborate actively in sales partnerships and participate in OTO appointment routines.

Operations and Visual Merchandising

• Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints.
• Ensure products are properly maintained and replenished on the sales floor.
• Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities.
• Adhere to administrative and operational procedures.
• Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management.
• In the absence of an Operations HC, assist with operational tasks, including shipping/receiving.

Key Competencies

• Human Touch & Empathy : Foster emotional connections by showing empathy and understanding in client interactions.
• Brand Belief : Fully embrace and communicate the brand's story, mission, and ethos.
• Brand Representation : Embody and represent the brand’s values, attitude, and tone of voice in all customer interactions.
• Industry Awareness : Stay informed about global and local brand developments and trends.
• Transactional Skills : Efficiently handle tasks and actions necessary to fulfill client requests and drive sales.
• Commercial Acumen : Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively.
• Branding Expertise : Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products.
• Relational Skills : Build meaningful, human connections with customers, adapting to their individual needs and situations.
• Emotional Influence : Drive customer behavior by eliciting emotions that positively impact their purchasing decisions.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.