Senior Client Delivery Lead (m/f/d)

Kraken – A Technology Company for Sustainable Energy

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating an intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What We Do

We build an AI‑driven, innovative, forward‑thinking platform for energy management. From optimising resources to delivering cost‑effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‑driven communications, Kraken is powering the next wave of innovation in the energy industry. Future energy will not look like energy as we know it today. We need to think about our future and build for it now.

The Team

You will be joining the client delivery team with Kraken, supporting European enterprise clients through their technology transformation journeys and long‑term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms…) for our client projects. This is either migrating onto our Kraken platform or managing long‑term technology requirements. You will work in partnership with technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

As a Client Delivery Lead, you will bring technology, people and processes together to innovate improvements for our clients. You will support the client in adapting ways of working aligned to Kraken’s development style, working closely with product managers and developers to request development needs and act as a link to the client.

What You’ll Do

• Manage the relationship with enterprise client counterparts (often product owners and business owners)
• Travel to meet our clients
• Be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Be the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triage incoming requests and communicate client priorities internally
• Summarise and articulate client needs, considerations and timelines internally to enable ongoing development of the Kraken platform
• Support the engineering team to deliver product features
• Challenge the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

This is a hands‑on, individual‑contributor position. The role is European based and your projects could be run from any country; travel is expected as part of this role.

Key Success Factors (What You Need To Have)

• Laser focus on satisfying our customer’s needs; strong problem‑solving skills and a positive solutions‑oriented mindset
• Strong enterprise client delivery and/or product ownership experience
• Experience with SaaS, digital transformation or overall platform migrations
• Agile delivery experienceExperience in product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communication, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience working with significant, complex delivery pipelines for clients
• Patience and initiative – our clients are undergoing huge transformations that take time and require our understanding
• Time‑management and a get‑stuff‑done attitude
• Consulting experience is a plus
• Fluent English and your local language is a must; another European language is a plus (German, French, Portuguese, Italian or Spanish preferred)

Why Else You’ll Love It Here

• Company culture – we won best company to work for in 2022, and we’re voted 50 best places to work on Glassdoor; our Group CEO shares our culture through a podcast
• Purpose – we are deeply passionate about helping customers, about technology, and about sustainability
• Flexible working environment – genuine work‑life balance; we treat you as a human
• Relaxation – no holidays counting, we work hard and play hard within reason
• Equity Options Scheme – own part of the business, share options in Octopus Energy Group
• Office culture – stocked with fruit, breakfast, coffee, soft drinks; weekly Friday family dinners, also virtual
• Your development is important – we support internal and external courses, learning, study support, all bespoke

Please submit your CV in English.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the best workplaces on Glassdoor. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we’ll customise your interview process for comfort and maximum magic.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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