Senior Client Success & Relationships Manager (f/m/d)

Stellenbeschreibung:

Senior Client Success & Relationships Manager (f/m/d)

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You have a passion for technology and want to make the world a greener place? Join the forefront of energy transition with E.ON's Digital Technology organization, as part of our technology in-house consulting, Expert Services. As a professional services organization, we collaborate closely with our business units, providing pivotal services that accelerate E.ON's ambitious Digital Transformation strategy.

If you have a passion for leading the green transition with digital innovation, become a playmaker in our energetic and diverse team of more than 500 Expert Services consultants.

It’s on us to make new energy work!

The Team – your impact

Your mission: You will be the driving force behind building deep, strategic partnerships with our clients. Elevate our client experience and position us as the trusted advisor and partner of choice. You will shape and implement standards that ensure consistency and excellence across all accounts, while guiding our teams to adopt best practices. Working closely with Expert Services leadership, you’ll influence our service portfolio to keep it relevant, compelling and differentiated, helping us become number one on our client’s speed dial list. Leading a team of specialists, you’ll combine strategic vision with hands‑on execution to deliver measurable impact on client satisfaction and long‑term growth.

Your Role – meaningful & rewarding

Account & Relationship Management – Build and implement a best‑in‑class Account Management Framework across all client segments, fostering deep partnerships and driving exceptional client satisfaction.
Business Development & Growth – Shape and sustain our Business Development Methodology, ensuring disciplined pipeline management to maximize value and accelerate growth.
Client & Market Insights – Increase our strategic relevance by strengthening client insight processes and competitive intelligence, enabling a differentiated and compelling service portfolio.
Client Communication & Positioning – Amplify client success stories and showcase our impact to reinforce our reputation as the partner of choice.
Leading a Team – Staffing, building and leading a highly skilled consulting team specialized in business development.

Your Profile – authentic & open‑minded

Client Relationship Management – Several years of experience leading client relationship and account management activities within a professional services company.
Communication Skills – Excellent communication skills to shape reputation and to communicate value to various stakeholders and decision makers on different (executive) levels.
Consulting Skills & Strategic Thinking – Profound consulting background with outstanding skills in strategic thinking and problem‑solving as well as a strong sense of customer orientation to deep organization and planning skills.
Influence & Change Management – Ability to develop sound approaches, ensure buy‑in and make people follow your direction to guarantee an effective influence and change management.
Commercial & Business Acumen – Strong commercial mindset in line with the ability to deal with ambiguity in a highly dynamic working environment.
International Collaboration – Experience in working in internationally distributed teams and with external partners, being fluent in English and German.
People Leadership – Proven people leadership skills and passion for coaching specialists and helping teams grow in clarity, confidence and client impact.

Our Benefits – smart & useful

Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
Enjoy hybrid work: We combine office collaboration with focused work from home. It’s also possible to go on workation for up to 20 days per year within Europe.
Stay active & healthy: Benefit from a company-sponsored health membership.
Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland‑Ticket – your way is our way.
Think ahead: With our company pension scheme and a great insurance package we take care of your future.
This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.