Senior Cloud Solution Architect - Cloud & AI

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Be the force that ignites transformation for our Enterprise customers as a Senior Cloud Solution Architect in the cross functional Cloud+AI Customer Success team. In this pivotal role, you’ll champion the adoption of Azure and AI, guiding organizations to breakthrough outcomes and lasting impact. Partner with visionary experts in your team, shape complex digital architectures, and empower innovation—helping every customer discover what’s possible in the era of AI.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

In this role, you will partner with customers to drive the large-scale adoption of AI and cloud technologies, using a programmatic approach to accelerate transformation across their business. You will elevate our collaboration by leveraging the Microsoft Unified support model, ensuring our engagements deliver both technical depth and strategic value. Your focus will include identifying and growing value-generating opportunities where customers can truly benefit from the capabilities of the cloud. As a Senior Cloud Solution Architect, you will seamlessly navigate between deep technical architecture discussions and strategic C-level conversations, adapting your communication to effectively engage diverse stakeholders. This opportunity will allow you to accelerate your career growth, deepen your business and technical acumen, and develop key skills in both customer engagement and innovation leadership.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Understand customers’ overall Business and IT priorities and success measures for AI, platform engineering, application modernization, and cloud migration opportunities.
• Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications and environment setup.
• Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities and ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.
• Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
• Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementation and proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Learn new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development and stay current with the latest Azure, AI and GitHub capabilities, cloud application patterns and be a practitioner of one or more enterprise languages .NET, Python, Java, JavaScript/Node.js, etc. and related frameworks.
• Share ideas, insights, and strategic technical input with technical teams and internal communities as well as participate in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners so as to drive opportunities for IP reuse, best practice sharing and consumption acceleration.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software
• 15+ years experience working in a customer-facing role (e.g., internal and/or external).
• 15+ years experience working on technical projects.
• Technical certifications in cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Deep experience in enterprise-level cloud and hybrid infrastructures, DevOps principles, platform engineering, and solution design. Skilled in development using .NET, Java, JavaScript/Node.js, or Python and associated frameworks.
• Demonstrated leadership abilities, including executive presence, strong influencing skills with customers regardless of authority, and proven experience leading end-to-end transformational processes.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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