Senior Cloud Solution Architect - Cloud& AI

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Be the force that ignites transformation for our Enterprise customers as a Senior Cloud Solution Architect in the cross functional Cloud+AI Customer Success team. In this pivotal role, you’ll champion the adoption of Azure and AI, guiding organizations to breakthrough outcomes and lasting impact. Partner with visionary experts in your team, shape complex digital architectures, and empower innovation—helping every customer discover what’s possible in the era of AI.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

In this role, you will partner with customers to drive the large-scale adoption of AI and cloud technologies, using a programmatic approach to accelerate transformation across their business. You will elevate our collaboration by leveraging the Microsoft Unified support model, ensuring our engagements deliver both technical depth and strategic value. Your focus will include identifying and growing value-generating opportunities where customers can truly benefit from the capabilities of the cloud. As a Senior Cloud Solution Architect, you will seamlessly navigate between deep technical architecture discussions and strategic C-level conversations, adapting your communication to effectively engage diverse stakeholders. This opportunity will allow you to accelerate your career growth, deepen your business and technical acumen, and develop key skills in both customer engagement and innovation leadership.

Responsibilities

• Understand customers’ overall business and IT priorities and success measures for AI, platform engineering, application modernization, and cloud migration opportunities.
• Act as the voice of the customer by driving feedback into engineering, providing insights on usage and patterns, and accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications and environment setup.
• Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities and ensure that solutions exhibit performance, security, scalability, maintainability and reliability upon deployment.
• Drive consumption growth (Cloud & Support) by developing opportunities to deliver Customer Success business results and help customers realize value from their Microsoft investments; resolve blockers using internal Microsoft processes for escalations to support and engineering.
• Foster customer/partner relationships to anticipate, identify, escalate, and resolve technical blockers to accelerate consumption and implementation; leverage knowledge of Microsoft products, services, and value propositions to identify growth opportunities based on customer needs.
• Learn new technologies aligned to customer needs and common Cloud application development patterns; stay current with Azure, AI, GitHub capabilities, cloud patterns; be proficient in one or more enterprise languages (e.g., .NET, Python, Java, JavaScript/Node.js) and related frameworks.
• Share ideas and strategic technical input with internal teams and communities; participate in external technical events and generate ideas for IP reuse and improvements to accelerate opportunities for IP and consumption.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software.
• 10+ years experience in a customer-facing role and 10+ years experience on technical projects.
• Technical certifications in cloud (e.g., Azure, AWS, Google) and security certifications.
• Deep experience in enterprise-level cloud and hybrid infrastructures, DevOps, platform engineering, and solution design. Proficiency in development using .NET, Java, JavaScript/Node.js, or Python and related frameworks.
• Demonstrated leadership, executive presence, strong influencing skills, and experience leading end-to-end transformational processes.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.