Senior Customer Success Manager (EMEA)

Stellenbeschreibung:

Overview

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

Cultivated a community of more than 650,000 active developers and builders
Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects
Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

What You’ll Be Doing

Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities