Senior Customer Success Manager (f/m/d)

Join to apply for the Senior Customer Success Manager (f/m/d) role at Aleph Alpha

Get AI-powered advice on this job and more exclusive features.

Role Overview

We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Senior Customer Success Manager, you will be a pivotal link between our company and our valued clients in the Automotive and Manufacturing sector, ensuring their success in deploying Aleph Alpha’s software by maximizing the value they receive from our solutions.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with our clients, becoming a trusted advisor and advocate for their needs.
• Onboard new clients effectively, guiding them through the implementation process and ensuring a smooth transition to our solutions.
• Support customers during the solution deployment and activation process. Be the first contact to our customers for their project plans, execution steps and desired business value definition.
• Understand clients' business objectives and tailor our solutions to meet their specific needs, providing ongoing guidance and support.
• Proactively drive customer retention through identification opportunities for clients to optimize and expand their use of our products and services.
• Serve as the primary point of contact for client inquiries, issues, and escalations, working closely with internal teams to address and resolve them in a timely manner.
• Develop and deliver regular reports and presentations to clients, showcasing the value and impact of our solutions on their business goals.
• Collaborate with the sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.

Your Profile

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Proven experience in a customer-facing role, preferably as a Senior Customer Success Manager or similar position within the tech industry.
• Experience in managing complex customer projects with large high-touch and tech-touch customers.
• Strong understanding of artificial intelligence and data engineering concepts and applications.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Demonstrated track record of driving customer success and satisfaction.
• Fluency in English is required. German is beneficial.

What You Can Expect From Us

• Become part of an AI revolution!
• 30 days of paid vacation
• Access to a variety of fitness & wellness offerings via Wellhub
• Mental health support through nilo.health
• JobRad Bike Lease
• Substantially subsidized company pension plan for your future security
• Subsidized Germany-wide transportation ticket
• Budget for additional technical equipment
• Regular team events to stay connected
• Flexible working hours for better work-life balance and hybrid working model
• Virtual Stock Option Plan

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet