(Senior) Customer Success Manager

About Finto

Finto is on a mission to reinvent how enterprises run their finance operations. Starting with AI-powered automation for accounts payable, we eliminate manual invoice handling, supplier chasing, 3-Way-Matching and ERP data entry. Backed by Y Combinator, we’re building the future of enterprise accounting.

Our mission is to free the world’s finance teams from repetitive, low-value tasks so they can focus on impactful work. That starts with building a place where everyone can do their best work. Whether you’re building on our platform, partnering with our customers, or shaping our story: We just make things finance teams want.

About The Role

We’re looking for a Senior Customer Success Manager to join our founding team and lead the adoption of Finto’s AI-powered automation for some of the world’s largest enterprises. You’ll be the trusted partner guiding finance teams through onboarding, integration, and - most importantly - putting AI directly into their hands so they can radically reduce manual work and unlock new levels of productivity.

This is more than a traditional CS role - you’ll combine strategic account management with hands-on enablement, workflow design, and change management. You’ll work closely with our founders to make sure customers embrace AI as a core part of their daily job.

We’re headquartered in Munich, with roots in San Francisco through Y Combinator.

What You’ll Do

• Lead enterprise customers from onboarding to full-scale adoption
• Work directly with finance teams to redesign key processes, embedding AI where it delivers the most value.
• Partner with customers to deeply understand their ERP setup, accounting workflows, and success metrics.
• Train and enable end users so AI-powered automation becomes part of their daily toolkit.
• Act as the bridge between customers and our product/engineering team - championing feedback, surfacing unmet needs, and influencing roadmap.
• Build playbooks, training materials, and onboarding processes to built customer success.

What We’re Looking For

• 2-3+ years in customer success, account management, consulting, or implementation with enterprise SaaS customers.
• Experience driving adoption of complex software, ideally AI-powered or automation platforms.
• Familiarity with finance operations, ERP systems, or accounting workflows is a strong plus.
• Exceptional communication skills - able to train, inspire, and win over buyers, key users and IT leaders.
• Proven ability to lead change management initiatives and help teams adopt new ways of working.
• Hands-on problem-solver with a proactive, can-do approach.
• Thrives in fast-paced, early-stage environments with high autonomy.
• Passion for making AI a practical, everyday tool for real people.

Life at Finto

• Career-defining growth: Big ambitions mean rapid progression, expanding responsibilities, and access to our San Francisco & YC network.
• Competitive pay & meaningful equity: Share in the upside of a YC-backed, fast-scaling company.
• 26 vacation days + 2 fixed “company recharge days.”
• Twice-yearly team offsites and hacker weeks in Europe or San Francisco.