Senior Customer Success Manager (Native English/Spanish)

Senior Customer Success Manager (Native English/Spanish)

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At UXCam , we provide product analytics without the complexity. Our mission is to empower companies with the visibility to surface user frustrations and make every second spent on their app or web products meaningful. Trusted by global brands, we provide actionable insights through session replay, heatmaps, and advanced analytics to deliver exceptional app experiences. As a growing and dynamic company, we value collaboration, innovation, and customer‑centricity.

About The Role

• As a Customer Success Manager (CSM) at UXCam, you will be the trusted advisor and strategic partner for a portfolio of customers. Your mission is to ensure our customers are successful with UXCam, which means achieving their goals, seeing value from our platform, and ultimately becoming long‑term advocates
• You will lead the post‑sales relationship, beginning with onboarding and continuing through renewal and upsell. This includes driving product adoption, delivering business reviews, identifying growth opportunities, and navigating complex customer organizations to ensure each stakeholder is informed, engaged, and satisfied
• Success in this role means proactively understanding your customers’ business objectives, translating them into actionable plans, and working cross‑functionally with Sales, Product, and Support teams to remove blockers and surface solutions. You’ll be expected to bring a consultative approach, strong communication skills, and a passion for helping clients optimize their product experiences using UXCam
• This is a highly collaborative role with a mix of strategic thinking, relationship management, data storytelling, and product knowledge

What You’ll Be Doing

• Own a named Enterprise book, drive adoption , GRR/NRR , and expansion pipeline
• Run exec‑ready QBRs/EBRs and multi‑thread senior stakeholders
• Turn product analytics into clear business value stories
• Use AI‑assisted workflows for QBR prep, call notes, success plans, and stakeholder comms
• Partner with revenue teams to drive client expansion, forecast risks weekly, and remove blockers with Product/Support

What You’ll Need to Succeed at this role

• 5+ years as an Enterprise CSM or Account Manager at a B2B SaaS company
• Proven commercial acumen (renewals, expansion, negotiations)
• Experience with Enterprise accounts
• Strong understanding of user experience analytics and the ability to articulate the value of our product to customers
• Fluent English, Spanish strongly preferred
• Habit of leveraging AI to move faster and improve quality
• Ability to work independently and manage multiple priorities in a fast‑paced environment
• Excellent communication; thrives cross‑functionally with Sales, Product, Engineering, and Support
• Nice to have: Experience with HubSpot, Intercom

What we’ll offer you

• Hybrid work model with 3 days/week onsite in our Berlin office
• Up to one month per year remote
• Competitive salary, meaningful scope, and real growth
• Inclusive, collaborative culture where your impact matters

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Technology, Information and Media and Software Development

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