Senior Deal Desk Specialist

About us
Voiso offers a software platform that enables call center managers to build, implement and manage call center environments without having to deploy any of their own infrastructure. The Voiso platform provides a set of high-precision tools to build powerful real-time dashboards, customize call flows, and identify and correct unproductive agent behavior. We measure actual agent performance – good and bad – and programmatically identify the exact call recordings where the agent disappointed or delighted the customer. Using Voiso, not only can you effortlessly deploy a new call center, but you can also maintain a clear picture of your agent's results – today, this week, or this year – with unlimited reporting depth.

Senior Deal Desk Manager
Senior Deal Desk Manager is a strategic commercial position to secure and drive furthercompany profitability, support business growth, manage complex deals, optimize pricingstrategies, and ensure compliance with company policies

Responsibilities

• Commercial deal governance including review, pricing approval, reporting and execution, ‘owning’ the deals to ensure profitable timely delivery
• Providing expertise to the Sales teams on market trends, regulatory changes, potential market shifts etc.
• Working in close interlock with Sales and CSM teams to uncover new business growth opportunities
• Preparing RFPs for the assigned region, participating in bids with customers
• Initiating and taking the lead on internal projects with cross-functional teams for necessary software enhancement – pricing, routing, reporting tools - to improve business efficiency and address new market developments

What we offer
We offer competitive compensation packages with a bonus plan and benefits commensurate with experience. Medical, dental, vision life and as other small perks to be discussed separately. All your information will be kept confidential according to EEO guidelines.
With Voiso you'll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Voiso and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged!

Qualifications

• Bachelor’s degree in Economics, Business, Finance, or related field
• 3+ years of relevant Telecom experience in Deal Desk, Sales Operations, or RevenueOperations in CPaaS/CCaaS environment
• Deep understanding of main Telecom services (Voice, SMS, DIDs)
• English language – B2 and higher
• Proficient in Microsoft Excel/Google Sheets, Tableau
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Analytical mindset with the ability to interpret data and drive actionable insights.
• Self-discipline, proactiveness, accuracy