Senior Delivery Lead (f/w/d)

Overview

We are seeking a seasoned and strategic Senior Delivery Lead as Delivery Unit head with a strong focus on managing large client accounts in the Insurance domain. The ideal candidate will have extensive experience in client-facing delivery leadership, P&L ownership, and driving transformation programs across geographies. This role demands a hands-on leader who can manage complex engagements, build strong client relationships, and ensure delivery excellence while driving business growth.

Key Responsibilities

Client Delivery & Engagement

• Lead large-scale delivery programs for key insurance clients, ensuring alignment with contractual commitments, timelines, and quality standards
• Identify and mitigate delivery risks, escalate critical issues, and ensure timely resolution
• Serve as the primary point of contact for client stakeholders, including CXO-level executives, ensuring high satisfaction and long-term engagement
• Drive digital transformation initiatives in the insurance space, leveraging DFS capabilities and industry best practices
• Support strategic initiatives including innovation pilots, and GTM activities
• Represent the account in leadership forums and contribute to growth strategy

P&L Ownership

• Own and manage the full P&L for the respective Account, ensuring profitability, cost control, and revenue growth
• Monitor financial performance, forecast budgets, and implement corrective actions as needed
• Collaborate with finance and business teams to align delivery outcomes with strategic goals

Strategic Leadership

• Support sales and pre-sales teams in bid defense, solutioning, and proposal development
• Identify growth opportunities within existing accounts and contribute to new Business opportunities

Governance & Compliance

• Ensure delivery governance, risk management, and compliance with internal HCL and client-specific standards
• Drive continuous improvement initiatives across delivery processes and tools
• Build and lead high-performing delivery teams across geographies
• Partner with HR and TAG teams for Talent Management and development, Talent Acquisition and retention strategies
• Foster a culture of accountability, innovation, and collaboration

Must have skills and experience

• Minimum of 15+ years of experience in IT delivery, with a strong focus on the insurance domain and digital finance services
• Proven track record of managing large client accounts and complex delivery programs in insurance or finance environment
• Strong client-facing experience with excellent communication and stakeholder management skills, both in German and English
• Demonstrated strong experience in P&L ownership (>50M$ annual PnL), financial planning, and business growth
• Deep understanding of insurance industry trends, regulatory requirements, and digital transformation
• Knowledge of German labor laws and compliance in IT service delivery
• Willingness to travel across Europe and Offshore as required
• German and English fluency (min. C1 level) is mandatory

Good to have skills and experience

• Experience in Agile delivery models and transformation programs
• Experience in overseeing large Digital Workplace operational management and transformation
• Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise architectures
• Exposure to data analytics, AI/ML use cases in insurance
• Experience in vendor management and contract negotiations

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.