Senior Engineer, Connectivity

Senior Engineer, Operations & Digital Strategy

(Connectivity & Managed Services)

Company Brief

SPTel is a digital services provider of choice for enterprises and government organisations. Our network is known for reliability and diversity because our unique fibre pathways laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance of <1ms latency island-wide. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as Quantum Key Distribution-as-a-Service (QKD-a-a-S), IoT-a-a-S and Edge Cloud

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and featured on CNA in a documentary "Home-Grown with a Digital Edge" as well as vignette "Securing the Future in the Age of Quantum Computing".

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities:

• Provide remote and on-site technical support to clients, addressing hardware, software, network, and application issues in a timely and professional manner.
• Take ownership of vulnerability mitigation tasks identified through assessments and scanning processes.
• Apply security patches and updates to network devices in a timely and efficient manner, following established change management procedures.
• Implement and manage various IT solutions, including network configuration (firewalls, switches, routers, WLAN), cloud services (Microsoft Azure, AWS), and backup and disaster recovery solutions.
• Implement secure configurations and hardening measures on network devices and cloud environments based on security best practices and industry standards.
• Develop and implement scripts and automation techniques to streamline patching and configuration management processes.
• Troubleshoot issues that arise during the implementation of security fixes and complex technical issues, escalating to Tier 2 technical support or vendors when necessary, and ensuring clear communication throughout the resolution process.
• Collaborate with vulnerability assessment teams to prioritize and execute remediation efforts effectively.
• Document all support activities, configurations, and procedures accurately and comprehensively within Business & Operations Support System.
• Assist in the creation of client-facing reports detailing the status of vulnerability mitigation efforts.
• Participate in project implementation, including system deployments, migrations, and upgrades, ensuring adherence to best practices and project timelines.
• Participate in an on-call rotation for after-hours support.
• Participate in incident response activities related to exploited vulnerabilities.
• Adhere to service level agreements (SLAs) and ensure high levels of client satisfaction.
• Maintain and update technical knowledge and skills through continuous learning and professional development.
• Contribute to the development and refinement of vulnerability mitigation procedures, improvement of internal processes and knowledge base articles.
• Stay up-to-date with the latest security patches, advisories, and mitigation techniques.
• Build and maintain strong working relationships with clients, understand their business needs and provide proactive recommendations.

Role Requirements:

• Degree / Diploma in telecommunication, computer engineering or IT related field. Relevant certifications (e.g., Cisco CCNA, Cisco CCNP, Juniper JNCIS, Microsoft Certified: Security Operations Analyst, relevant vendor-specific security certifications) are highly advantageous.
• Minimum of 5 years of experience working as a Managed Service Engineer or in a similar IT support role
• Proven experience in troubleshooting and resolving a wide range of IT issues across different technologies and applying security patches and updates across various network devices
• Strong understanding of network protocols, services (DNS, DHCP, VPN), and security principles
• Understanding of vulnerability scoring systems (e.g., CVSS) and risk prioritization
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting
• Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Excellent customer service skills and a strong focus on client satisfaction
• Ability to work independently and collaboratively with contractors, colleagues and Data Centre service providers
• Self-driven, highly customer focused and able to work in a high-pressure environment, especially during emergency restoration of telecommunications services