Senior Enterprise Engagement Manager (fmd)

YOUR MISSION :

Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager (f / m / d) at Parloa you are a core driver of customer success value realization and long‑term growth across Parloas Enterprise segment. You guide customers from implementation through ongoing adoption optimization and expansion with a consultative approach unlocking long‑term business value for each client.

This is your opportunity to guide forward‑thinking organizations through their AI and CX transformation reimagining customer interactions through intelligent AI agents.

IN THIS ROLE YOU WILL :

• Act as the strategic advisor for enterprise clients building deep trust‑based relationships and credibility across key stakeholders, representing Parloa as a reliable and value‑driving partner.
• Drive customer outcomes, own success plans, KPIs and translate data into visible business impact.
• Guide expansion opportunities, shape a clear plan for growth within each account including new use cases, new departments and incremental automation opportunities.
• Oversee implementations, manage cross‑functional teams, timelines, priorities and risks to ensure smooth on‑time go‑lives.
• Communicate value and make it visible through compelling narratives, business impact reviews and impactful storytelling.

WHAT YOU BRING TO THE TABLE :

• 4 years of experience in Customer Success Consulting or Account Management working with enterprise accounts.
• Demonstrated ability to drive strategic value and digital transformation within complex organizations.
• Proven track record of converting operational success into commercial opportunity and growth.
• Strong project management skills and stakeholder management capabilities with a clear focus on execution and impact.
• A passion for AI automation and the ability to translate technical capabilities into business value.
• A curious, pro‑active and strong ownership mindset, taking initiative, showing accountability and driving outcomes from idea to delivery.
• Excellent communication and presentation skills in German and English with the ability to engage both technical and non‑technical audiences.

WHATS IN IT FOR YOU

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals and drinks.

Your recruiting process at Parloa :

Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview

Why Parloa

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin, Munich and New York.

When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees’ data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Required Experience: Manager

Key Skills

Business Development, Employee Orientation, Public Health, Account Management, VersionOne, Conflict Management, Project Management, Relationship Management, Team Management, Customer Relationship Management, Human Resources, Public Speaking

Employment Type: Full Time  |   Experience: years  |   Vacancy: 1