Senior Global Business Manager (d/f/m)

Purpose of the Role

Lead & support global operational excellence projects across field operations by enabling and motivating teams to adopt and implement for improved performance, fully aligned with TKE values. This includes facilitating and advancing the Global Branch Excellence (GBE) Program, a strategic initiative to elevate sales & operational performance, consistency, and scalability across all branches worldwide.

Key Responsibilities

• Drive and support the implementation and follow‑up of Global Branch Excellence (GBE) as well as other Excellence programs across all Business Units and global ad‑hoc initiatives.
• Facilitate workshops, provide coaching and training, and lead GBE enablement sessions to drive engagement and adoption of business programs.
• Perform branch maturity assessments and coach field teams and branch leaders to improve operational consistency and performance.
• Collaborate with cross‑functional teams to ensure scalable and sustainable solutions.
• Monitor quality performance metrics and provide actionable insights for continuous improvement.
• Act as a change agent, promoting a culture of excellence, safety, and customer focus.
• Conduct coaching calls, review quality performance, and build trust across all levels within branches.

Qualifications

• Minimum 5 years of field operations experience (installation, service, or repair).
• Proven ability to communicate effectively across all levels of the organization.
• Strong coaching and motivational skills with a hands‑on approach.
• Experience in driving change and implementing operational programs.
• Fluent in English; additional languages are a plus.
• Proven track record in process improvement, performance management, and change leadership.
• Experience in facilitating workshops, coaching teams, and driving cultural transformation.
• Analytical thinking and ability to solve problems using data insight.
• Ability to manage complex projects and collaborate with cross‑functional teams.
• Familiarity with digital tools for operational performance and reporting preferred.
• Office 365 experience.
• High emotional intelligence and ability to build trust.
• Familiarity with TKE tools, values, and operational frameworks.
• Passion for developing people and improving processes.

Benefits

• Health and safety – highest standards and a wide range of health promotion and healthcare activities.
• Flexibility – we support flexible yet regulated working hours and remote working options.
• Compensation & pension – fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes.
• Collaboration & diversity – collegiality is of huge importance; we treat everyone with respect and appreciation.
• Development – individual support to get started and training & education programs to develop professionally and personally.
• Creative leeway – we offer an environment to try new solutions in a no‑blame culture.
• Sustainability – we act with responsibility and environmental awareness.
• Work environment – modern workplaces and IT equipment, subsidised lunchtime meals, free parking, and discounted public transport tickets.

Company Overview

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts, and home elevators. With digital solutions like AGILE and the IoT platform MAX, there are no longer any limits to urban mobility. TKE became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50 000 employees, 25 000 service technicians, and over 1 000 support centres globally, we are moved by what moves people. TKE – Move Beyond.

Contact

Please apply online in English, including your notice period and salary expectation based on a regular 40‑hour work week. Alexandra Dreger – Talent Acquisition.

Job Details

Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Industries: Machinery Manufacturing, Facilities Services, and Construction.

#J-18808-Ljbffr