Senior IT Infrastructure Engineer

Job Description

We are seeking a highly skilled and motivated Freelancer Senior Data Center Technician. In this role, you will be responsible for overseeing the operations, maintenance, and troubleshooting of our enterprise network, power and cooling solutions in labs and offices. You will ensure the smooth and efficient operation of hardware, networking, and server systems, while supporting customers and stakeholders to maintain high levels of uptime and performance.

Key Responsibilities:

• Oversee day-to-day operations within the offices, NERs (Network Equipment Room), and labs, ensuring all hardware and systems are functioning properly.
• Perform troubleshooting and diagnostics for hardware and network-related issues.
• Manage the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Conduct preventive maintenance and regular inspections of equipment to minimize downtime.
• Regularly audit IT environments to identify changes that have occurred, cleaning up rooms and cabling while there
• Assist with the planning, implementation, management of system monitoring tools and respond to system alerts, escalations, and incidents in a timely manner.
• Collaborate with other cross-functional teams to support various business initiatives and projects.
• Develop and maintain documentation related to hardware configurations, troubleshooting procedures, tribal knowledge, and data center processes.

Additional Responsibilities:

• Define locations for equipment within network rooms (security/BAS panels, rack positions for network gear, service provided wall fields)
• Produce construction documents and specifications for low voltage cabling contractors
• Track capacity of available ports, fiber plant, and PDU outlets within network rooms
• Configure and connect smart PDU/UPS, working with monitoring team to provide alerting at correct thresholds