Senior IT-LAB Support Analyst

Position Overview

We are looking for a reliable and experienced IT & Lab Support Specialist to ensure the stable operation, documentation, and continuous improvement of IT services within a regulated GMP environment. This role combines hands on technical support with structured documentation and close collaboration with laboratory and quality teams.

Key Responsibilities

• Provide second level support for IT systems and laboratory environments
• Support and maintain laboratory software and hardware, including troubleshooting and lifecycle management
• Ensure proper documentation in ServiceNow in accordance with GDP requirements
• Manage user accounts and permissions using Active Directory (AD)
• Deploy, manage, and maintain systems using SCCM
• Support network infrastructure, including basic troubleshooting and connectivity issues
• Perform and monitor backup and recovery processes
• Manage IT assets, including inventory, lifecycle management, and compliance tracking
• Collaborate with QA and other stakeholders to ensure compliance with GMP and internal policies

Requirements

• Minimum 5 years of experience in IT Support and Lab Support
• Proven experience working in a GMP regulated environment
• Experience with documentation according to GDP standards
• Experience with Incident-, Request- and Problemmanagement in ServiceNow
• Solid knowledge of Active Directory (AD) and SCCM
• Good understanding of networking fundamentals
• Experience with backup and recovery concepts and tools
• Hands on experience with laboratory equipment software and hardware
• Strong experience in lifecycle management and asset management

Language Skills

German: Native level

English: Fluent in spoken and written communication