Senior IT Support Engineer (f/m/d)

What You’ll Do

• Resolve escalated technical issues from first-level support via ticket system, phone, email, or on-site support
• Troubleshoot hardware and software issues across Windows, Mac OS, Microsoft 365, mobile devices, printers, and peripherals
• Support remote and on-site users across multiple office locations
• Deploy, configure, and maintain endpoint devices, workplace systems, and software solutions
• Collaborate with L1 and L3 teams to ensure efficient incident escalation and resolution
• Maintain accurate hardware and software inventory records, including lifecycle tracking of IT assets
• Participate in system upgrades, software rollouts, patching, and deployment projects
• Ensure compliance with IT security policies, standards, and operational best practices
• Contribute to documentation and internal knowledge base improvements
• Provide user guidance and represent IT in a professional, customer-focused manner

What You’ll Need

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• 1–3 years of experience in IT support, helpdesk, or technical service environments
• Strong knowledge of Microsoft 365, Active Directory, endpoint deployment, and mobile device management
• Experience with ITSM platforms such as ServiceNow, Jira Service Desk, or Freshservice
• Good understanding of ITIL-based service processes including incident, request, and asset management
• Experience in hardware lifecycle and IT asset inventory management
• Knowledge of PowerShell or scripting is an advantage
• Fluent English skills, both written and spoken
• Strong problem-solving ability and hands‑on mindset

Benefits

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.