(Senior) IT Support Engineer (mfx)

Were looking for a skilled and proactive (Senior) IT Support Engineer to strengthen our kununu IT team in this role youll take ownership of first- and second-line support while also handling system administration in a macOS-focused environment (with some Windows support).

Youll be the driving force behind our day-to-day IT operations tackling advanced troubleshooting managing assets and overseeing the full user lifecycle. Your expertise will help streamline processes optimize workflows and ensure smooth IT experiences for the entire team.

Alongside hands-on responsibilities youll act as a mentor to junior colleagues sharing your knowledge and guiding them in their growth. With your strong background in tools like Microsoft 365 the Atlassian suite and Miro youll play a key role in boosting efficiency and shaping a reliable future-ready IT environment. #kununujob

Your Tasks

• You deliver advanced first- and second-line support resolving complex hardware software and network issues.
• You manage IT requests incidents and service tickets driving efficiency and improvements.
• You administer and optimize collaboration tools (Microsoft 365 Atlassian Miro).
• You lead endpoint management and security with MDM tools (Intune Kandji).
• You oversee IT asset lifecycle from procurement to retirement (macOS & Windows).
• You own employee onboarding / offboarding ensuring smooth secure transitions.
• You implement and maintain endpoint security best practices.
• You document processes deliver training and mentor junior colleagues.
• You monitor systems handle escalations and ensure compliance with IT and data security standards.

Your Skills

• Advanced skills in Microsoft 365 Atlassian (Confluence Jira) and collaboration tools like Miro.
• Expertise in MDM platforms (Intune Kandji) IT asset management and ticketing systems.
• Strong knowledge of endpoint security and experience with meeting room / event support.
• Excellent communication and leadership skills supporting both remote and on-site users.
• Proven track record in onboarding / offboarding and user lifecycle processes.
• You are analytical improvement-driven and enjoy mentoring others.
• Fluency in English (German is a plus).
• Preferred Experience in a SaaS / Tech environment.
• Nice to have : Relevant certifications (Microsoft ACSP Security) and scripting skills (PowerShell Bash).

Your Benefits

• Mobile devices also for private use
• Drinks food & goodies
• Sabbatical and part-time options
• Remote work option
• Trust-based working hours
• Restaurant vouchers and employee discount
• Transparent competitive salary
• Training courses and workshops
• Up to 12 weeks Workation
• 6 week vacation

Your contact person

You still got questions about the job.

Feel free to get in touch with us.

Jana Roth

Recruiting Manager

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary: 50000 - 75000