Senior Learning Consultant Customer Success Manager ( fmd)

We are seeking a Senior Customer Success Manager / Learning Consultant to lead and manage three critical aspects of our learning programs.

• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design

You will work on one of the most important Digital Transformation topics of our time: AI Adoption.

Tasks

Customer partnership & success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops and success metrics.

Operations & project management

• Coordinate timelines, resources, trainers and delivery across all stakeholders.
• Ensure programs run smoothly, on time and within scope.
• Track risks, milestones and operational metrics.
• Oversee trainer allocation, onboarding and performance follow-up.

Learning consulting & program design

• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.

Your impact

• Influence the design quality of enterprise programs measured by NPS.
• Ensure learning programs deliver measurable outcomes for enterprise customers, such as hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers.

Requirements

• 3 years of experience in Customer Success Management, preferably in L&D Departments of large enterprises.
• Familiarity with enterprise client communication and proven ability to listen, persuade and support.
• Experience in a Startup with between 10‑50 employees. Motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions.

Nice-to-have

• Experience in designing learning programs, especially blended learning concepts.
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies.
• Knowledge about Winning by Design.

Benefits

30 vacation days per year; unlimited home office days, remote work or work from our beautiful Berlin office – you choose.

• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest‑growing technology topics of our time (process automation).

Our disclaimer

We believe in and practice work‑life balance but are not a team where you can shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!

Employment Type

Employee

Experience

years

Vacancy

1